The engage Knowledge Management Conference will take a deep dive into how organisations are having to handle more information every day than ever before, as nearly 2.5 quintillion bytes of data are generated daily. This sheer amount of data can quickly become unwieldy on both a company and at employee level – by joining this
customer knowledge
International Customer Knowledge Management Conference (CKM Conference)
The International Customer Knowledge Management Conference (CKM Conference) is providing an opportunity for the exchange of ideas and experiences in this new managerial sphere. In addition to familiarizing with the goals and strategies of customer knowledge management, and creating a common understanding to gain customer knowledge regarding capability, competitiveness and business intelligence, the conference will
Knowledge Management Development Centre (KMDC)
The Knowledge Management Development Centre (KMDC), formerly the Hong Kong Knowledge Management Development Community, 1) offers the following Knowledge Management education and training
Customer Knowledge Management Competencies
Abstract: The purpose of this research is to understand the way a CRM project implementation may contribute to the success of the project. The approach of Knowledge Management Strategic Alignment was used as a theoretical framework and a case study was realised for this end. The case study allowed exploring the role of customer