Abstract: Tangible results are the most powerful weapon Chief Knowledge Officers (CKOs) have for persuading their companies to adopt the knowledge management agenda. Today, in small medium enterprises (SMEs), CKOs can take a more strategic perspective, scanning the enterprise to discover how they might improve customer relations as well as promote knowledge management practices.
customer relationship management
Organizational knowledge leadership
Purpose: Knowledge management as a key top executive function has not been sufficiently explored in the leadership literature. This study seeks to examine the role of top executives in knowledge management by first building theoretical hypotheses and subsequently testing them. Hypotheses are developed through the integration of the knowledge management and leadership literatures