Abstract: This chapter introduces a framework for analyzing governance arrangements of KM programs. The framework is used to analyze the organizational structures, processes and relational mechanisms, including leadership matters, which guide the KM program of a large European corporation. The analysis focuses on the issues KM leaders and staff encounter in defining their KM
knowledge leader
Knowledge Management Leadership Yardstick (AOK Star-Series)
Introduction: John McQuary is Vice President of Knowledge Management and Technology Strategies at Fluor Corporation. With 26 years of proven leadership skills, his current role requires the ability to drive organizational change from a global perspective, to establish a clear vision of future possibilities, to create a strategy to achieve goals, and
Rules for leaders of knowledge citizens
Abstract: In 1909, Sam Walter Foss, a librarian at the Somerville Public Library in Massachusetts, wrote a paper entitled ‘Some cardinal principals of librarian’s work’. Interestingly, Foss emphasized and encouraged the role of the librarian to be a fundamentally social and people-oriented character as opposed to a shy and retiring ‘book lover’. This
Chief Knowledge Officer (CKO) – Evangelist, juggler, facilitator
Abstract: Evangelist, juggler, facilitator–the chief knowledge officer is becoming indispensable. Once a company embraces the concept of knowledge management, its top executives must decide how to implement their KM program and how to convince employees that KM is not simply about adding profits but can strengthen the company and help everyone
Value of internal knowledge infomediaries
Abstract: Businesses are discovering the value of internal infomediaries. The disjunction between company employees and company knowledge hasn’t always been so acute. A business is, after all, a community of sorts, and every community has librarians, chroniclers, sages and gossips. But as the speed of business has accelerated, the tolerance for