Abstract: The purpose of this research is to understand the way a CRM project implementation may contribute to the success of the project. The approach of Knowledge Management Strategic Alignment was used as a theoretical framework and a case study was realised for this end. The case study allowed exploring the role of customer
knowledge management competencies
Knowledge Management Education Forum (KMEF) – Invitation to participate
(Kent, OH, 03/2011) What do knowledge management practitioners need to know to be successful? What competencies define the profession? Those are not easy questions to answer, no matter how long you’ve been in the field. Yet we are at a significant juncture in the evolution of this young profession and this
Knowledge Management Competencies for Nigerian Academic Librarians
Abstract: This paper aims to identify the competencies perceived to be essential for successful knowledge management applications in Nigerian academic libraries. The paper was guided by five specific objectives. A cross sectional survey approach was used for the study. Questionnaire was the main instrument to collect data from one hundred academic librarians who participated
Andre Saito’s wiki on Knowledge Management education at JAIST
This wiki used to be the place where Andre Saito from the Japan Advanced Institute of Science and Technology gatherd notes and references for his PhD research on Knowledge Management education. (see research proposal below) Unfortunately the wiki is no longer available but luckily most of it’s valuable content is archived by the WayBack Machine.
Analyzing the Knowledge Management Job Market
Abstract: Nowadays companies have changed the way they do the business and have realized that they must explicitly manage their intellectual resources and capabilities in order to remain competitive. The consequence is a rise in demand for knowledge management professionals. Since knowledge management is an emerging discipline, presently there is no widely accepted competency