Abstract: Nowadays, an increasing number of organizations hire knowledge leaders to create and maintain a knowledge management environment. However, the critical issues these individuals face are very poorly defined in today’s academic literature. Using a web-based Delphi method, this study is the first to reach a worldwide consensus on knowledge leaders’ critical issues. These
Knowledge Management roles and responsibilities
New Rationale for Chief Knowledge Officers
Abstract: Purpose: This paper aims to clarify the need for Chief Knowledge Officers (CKOs) and explain how some recent views on competencies for educational guidelines, a Knowledge Management (KM) competency model and expansion of practice management concepts make the need for CKOs clearer. Design/methodology/approach: This viewpoint was developed in response to recent publications
Day in the Life of a Knowledge Management Attorney
Abstract: Silvia LeBlanc of Morgan Lewis in Philadelphia discusses how the firm uses knowledge management and practice innovation, to collaborate with team members across Morgan Lewis’s global network and ensure they take full advantage of resources. She maps legal processes, creates productivity tools, and conducts training sessions that promote a culture of quality and
The Knowledgeur: Skills for a New Kind of Knowledge Manager?
Abstract: As the book Patricia Eng and I are writing takes shape – we spent a productive couple of days last week editing chapters and agreeing key points for those still to be completed – so my thoughts continue to evolve as to the future role (and skills needed) to be a Knowledge (and
Survey on Challenges and Competencies needed by Chief Knowledge Officers
Abstract: A survey has investigated the challenges and competencies needed by Chief Knowledge Officers, as well as the next stage in the development curve of CKOs. The primary role of the CKO is to convert knowledge into profit by leveraging the organization’s intellectual assets. Key CKO competencies include: interpersonal communication skills; passionate, visionary leadership