Abstract: The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. Because knowledge management is not a one-size-fits-all method, you need a framework tailored to your organization and its priorities. The Knowledge Manager’s Handbook takes you step by step through the processes needed to define
Knowledge Management roles and responsibilities
Knowledge Management Education, Roles, Responsibilities and Core Competencies
Abstract: As knowledge management challenges once again top the agenda of many CEOs, an emphasis on getting more value from corporate knowledge assets has heightened the interest in knowledge management as a professional area of practice. Providing education in KM, which can include specialized courses, seminars, certifications, and formal undergraduate, graduate, and doctoral programs
What a Community Evangelist does
Abstract: I was asked in a tweet, “What is a Community Evangelist? Are you a priest? Do you belong to a religious order?” I was asked again in our internal enterprise social network (ESN), “Could you tell me about the Community Evangelist?” I am not a priest, and I don’t belong
Seeking “customer facing” Knowledge Management job/role descriptions
In the Groups.io discussion list of the Systems Integration KM Leaders Community bsvahn99 asks: I am conducting an assessment of KM organization structures as well as developing an updated “customer facing” KM job description for our global group. Would you be willing to share the role/job description for your “customer facing” KMs?
Death of the Chief Knowledge Officer (CKO)
Abstract: Not too long ago I swatted the beehive that is the KM CKO position. And, as one might expect when doing so, the stings were numerous and from every direction. If you’re unfamiliar with my initial foray into this discussion, basically it went something like this: if the CKO role is dead, we