Practices of knowledge managers

Abstract: Purpose – This paper aims to look at the practices of those who are in charge of knowledge management in corporations: the knowledge managers.

Design/methodology/approach – Using the activity system model, the study observes the work of four knowledge managers embedded in the same organizational context (the company Lafarge).

Findings – By exposing the contradictions inside the activity systems of knowledge managers, the paper analyzes three managerial conflicts tackled by practitioners: how to measure knowledge management practices, how to set rules and processes for managing knowledge and how to create structure to support knowledge management.

Practical implications – The paper presents a typology of knowledge managers and discusses the competencies needed to become a knowledge manager.

Originality/value – The paper provides a deep analysis of actions, discourses and artifacts of knowledge managers that allows the author to present a typology of practices of knowledge managers.

Keywords: Knowledge manager, Practice, Activity system, Knowledge management, Working practices, Organizational structures

Alexandre Perrin, (2012) “The practices of knowledge managers in Lafarge”, Journal of Knowledge Management, Vol. 16 Iss: 2, pp.204 – 214

Copyright © Emerald Group Publishing Limited.

Related conference papers & presentations:

  • Alexandre Perrin: Les pratiques de gestion des connaissances en entreprise: une analyse par le système d’activité, Le 14ème colloque de l’Association Information et Management (A.I.M.), 10 au 12 juin 2009, Marrakech, Maroco | Full text from publisher »
  • Alexandre Perrin: Les pratiques des gestionnaires des connaissances en entreprise: une analyse par le système d’activité. XVIIème Conférence Internationale de Management Stratégique, 28 au 31 Mai 2008, Nice-Sophia Antipolis, France | Full text from publisher »
  • Alexandre Perrin: The Practices of Knowledge Managers: An Activity System Based View. Presentation given in the Session 1029 ‘Strategy Tools in the Knowledge-Based Economy’ at the 28th Annual International Conference of the Strategic Management Society, October 12 – 15, 2008, Cologne, Germany | Presentation from author »
  • Alexandre Perrin: L’agenda des gestionnaires des connaissances. XVIème Conférence Internationale de Management Stratégique, 6-9 Juin 2007, Montréal, Canada | Full text from publisher »
  • Alexandre Perrin, Pascal Vidal, Jennifer Mc Gill: Valuing Knowledge Management in Organizations, from theory to practice: the case of Lafarge Group. Proceedings of the Fifth European Conference on Organizational Knowledge, Learning and Capabilities, 2-3 April, 2004, University of Innsbruck, Austria | Full text from publisher »

Related articles:

  • Alexandre Perrin: Les pratiques des gestionnaires des connaissances chez Lafarge. Systèmes d’information & management, 2011/3 (Volume 16), Pages 115 – 138 | Purchase »
  • Alexandre Perrin and Pascal Vidal: Implementing Knowledge Sharing in Lafarge. In: Tapan K. Panda (Ed.): Knowledge management: a global perspective. New Delhi: Excel Books, 2008: 39-56. | Full text »
  • Perrin, A., Vidal, P. and McGill, J. (2006), Valuing knowledge sharing in Lafarge. Knowl. Process Mgmt., 13: 26–34. | Purchase »

Related PhD thesis:

  • Alexandre Perrin*: Les pratiques des gestionnaires des connaissances en entreprise: études de cas chez Lafarge. Université de Nice Sophia-Antipolis (Thèse de doctorat), 2008. | Full text from author »

    * (EGP) 2010 Emerald/EFMD Outstanding Doctoral Research Award Winner (Category: Knowledge Management)

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