Filed in: knowledge manager

Support Knowledge Manager’s Day with AI

Videos | Knowledge Management education & training worldwide

Abstract: In this episode of The Ticket podcast, Fred Walton, Conversation Designer at Intercom sits down to chat with Beth-Ann Sher, Senior Knowledge Manager at Intercom, about the role of a knowledge manager in an AI-driven customer service landscape. Beth shares her journey from being a product marketing manager to becoming a knowledge manager

Does the Israeli Knowledge Managers Forum manage knowledge?

Books, Proceedings, etc. | Knowledge Management education & training worldwide

Abstract: Applying knowledge management has been examined and researched within organizational systems, in which Chief Knowledge Officers (CKO) lead these processes. There is a significant lack of professional literature in Israel and elsewhere regarding the application of knowledge management processes within the community of knowledge managers (CKO’s CoP). The question of whether or not