The Knowledge Management Education Hub

Communities

• TheCR Network

Course Materials

• Toolkits: Start Toolkit, Build Toolkit, Social Executive Toolkit, State of Community Management Toolkit
• Community Management 101

Multimedia

• Jun 2019: Highlights from The State of Community Management 2019
• Online Community Management Videos (Quick Community Videos)
  Launching an Online Community; How Online engagaement Impacts Community Members; 5 Tips // Evaluating Online communizy Platforms; Community Roles 2020: Three Myths… BUSTED!
• Lessons from The NEW Community Manager Handbook (2022)
  #01 Building Community Teams
  #02 Community Gamification
  #03 Defining the Digital Workplace
  #04: Managing a Migration
• Community Conversations podcast series (since 2009; was: Conversations with Community Managers, TheCR Quick Chat)
  #098: Community Technology Platforms
  #097: Leveraging Data Analytics for Community Success
  #096: Using MVPs to Power Effective Communities
  #095: Fostering a Productive Workplace Culture with Community
  #094: Community Building at USAA
  #093: Building and Maintaining a Strong Internal Community
  #092: Building Mobile-First Communities
  #091: Community Tools
  #090: n.a
  #089: Policies and Governance
  #088: Technology Integration and Optimization
  #087: Content and Programs
  #086: Automation Tools
  #085: Community Migrations
  #084: Support Communities
  #083: Community Culture
  #082: Community Leadership
  #081: Community Strategy
  …
  #001: Introducing @TheCR Quick Chat
• “Engagement That Scales” webinars / podcasts

Training

Community 101 Certification Courses

• Community 101 – Community Frameworks and Models (free)
• Community Management 101 for Associations
• Community Management Fundamentals Training – for internal and external community managers (Member-only / Guided or On-Demand; max. 120 self-paced online learning courses)
  – External Community Management Training / Manager Fundamentals course
  – Internal Community Management Training / Manager Fundamentals course course

Advanced Topics’ Certification Courses

• Community Program Essentials (4-6 weeks self-paced learning)
• Social Executive Shorts (video series designed to help executives make the most of social tools and online communities)

Customized Courses

• Custom Advisory and Training for Community Teams
• Custom Training (In-person, online and enterprise)
• Ongoing Professional Development (live programming, networking and resources for TheCR network members)

Quick Learnd (self-paced)

• Community Skills Framework (19 min.)
• Cultivating Community Leadership (24 min.)
• Developing a Playbook (20 min.)

Past Courses

• Developing a Community Roadmap Workshop
• Strategic Community Workshop: Community Strategy, ROI, and Business Case (six-weeks taught online course)

Conferences

• The Community Roundtable Connect (TheCR Connect)*

Events

Online events

• TheCR Network Roundtables on topics in Community Management
  • Jun 2023: Why Choosing the Right Community Platform Matters
  • May 2023: Peer to Peer: Onboarding; The Importance of Community in the Age of AI
  • …
• Tech Thursdays 2021 (weekly)
  Nov 2021: Community Case Study: InterSystems; Live Demo: See Influitive’s Customer Community Platform in Action
  Oct 2021: Executive Dashboards (panel); Yes, you can create a personalized employee experience with your global intranet; Community Case Studies: SugarCRM and Thoughtworks; Demo: Swoop Analytics; Community Case Studies: Powerschool and Nordic Consulting; Community Case Studies: Stanley Black and Decker; The Foundation of a Great Employee Experience; Community Everywhere: Events + Syndication; Connections: Secrets of Venice with a Born Venetian; Man + Machine: How Bots on Communities Increase Human Connection; Technology Demo: Igloo Software (CANCELLED); Panel: The Power of Executive Dashboards (CANCELLED); Community Case Studies: Finning and Xometry
  Sep 2021: Communication and Collaboration – Art of the Possible ;Building a Customer Success Community with Vanilla Higher Logic; Understanding Microsoft Viva: Is it right for your organization?; Community Case Studies: Floqast, Baker Tilly, and Heifer International; Getting Past the First 100 Days: Building Long Term Engagement in Your Employee Community; How Healthy is Your Community?; Secrets of Magic; Community Case Study: The Digital Employee Experience at Glencore; Getting Your Community Migration Right
  Aug 2021: Community Case Studies; Discover Buenos Aires’ Street Art and Sketch; Technology Demo: Beezy; Technology Demo: LumApps; Cultivating Optimism
  Jul 2021: Unleash the Power of Community for Self-Service; Technology Demo: SWOOP Analytics; Meet a Real Life Shark Scientist; Community Case Studies (2x); Next-Gen Community Analytics: What’s Next and What’s Needed?; Community Book Club: The Art of Gathering
  Jun 2021: Technology Demo: Verint; Technology Demo: Higher Logic; Bridge the Gap: How to get community engagement right in a hybrid work model; Coffee Masterclass (basic concepts about the neuroscience of flavor); State of Community Management 2021; Kick Off Panel: The Future of Community
• Engagement That Scales (weekly webinars)
  May 2020: #9: Proteeti (a Sanskrit word meaning “learning that transforms”), #8: Adaptive Language, #7: Working Smarter, #6: Adaptation Advantage
  Apr 2020: #5: What a Crisis Reveals About Technology, #4: Leading Compassionately Through a Crisis, #3: Thoughtfully Moving Events Online, #2: Creating Safe Spaces for Online Learning
  Mar 2020: #1: Bringing IRL Events Online
• Webinar events on topics in Community Management
  Mar 2022: The Evolution of Customer Communities
  Jun 2021: Highlights from The State of Community Management 2021
  Jun 2020: Highlights from The State of Community Management 2020
  May 2020: Digital Leadership: Connecting, Engaging, and Empowering; Five Tips for Planning Effective Content and Programming (Community Best Practices)
  Apr 2020: The Business of Community
  Mar 2020: Managing Remote Teams: Ideas and Advice for Thriving Online
  Feb 2020: Five Ways to Put Your Members First (Community Best Practices)
  Dec 2019: Best Practices for Launching a Community
  Oct 2019: Unlocking Community Engagement: Insights from The Community Roundtable
• TheCR Salon – quarterly discission series
  Mar 2019: Community Leadership Comes Of Age
  Nov 2018: Community Governance For The Future
  Apr 2018: Community As Change Agents
• Weekly programming, including Work Out Loud threads, AMAs and Happy Hour
• Office Hours with Jerry Green

Face-to-face events

• TheCRLive – casual lunch series in Boston
  – Apr 2018: Unleashing Employees To Participate And Become Brand Storytellers
• TheCR Boston CoWorking Meet Up (Nov 2018)