The Community Roundtable (TheCR)

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The Community Roundtable (TheCR) offers the following Knowledge Management education and training opportunities:


  • TheCR Network

Course Materials

  • Toolkits: Start Toolkit, Build Toolkit, Social Executive Toolkit, State of Community Management Toolkit
  • Community Management 101


  • Jun 2019: Highlights from The State of Community Management 2019
  • Online Community Management Videos (Quick Community Videos)
      Launching an Online Community; How Online engagaement Impacts Community Members; 5 Tips // Evaluating Online communizy Platforms; Community Roles 2020: Three Myths… BUSTED!
  • “Conversations with Community Managers” podcast series
  • “Engagement That Scales” webinars / podcasts

TheCR Academy


Community 101 Courses

  • Community Frameworks and Models
  • Community Management Fundamentals Training – for internal and external community managers (Member-only / Guided or On-Demand; max. 120 self-paced online learning courses)
    – External Community Management Training / Manager Fundamentals course
    – Inhternal Community Management Training / Manager Fundamentals course

Advanced Topics’ Courses

  • Community Program Essentials (4-6 weeks self-paced learning)
  • Social Executive Shorts (video series designed to help executives make the most of social tools and online communities)

Customized Courses

  • Custom Advisory and Training for Community Teams
  • Custom Training (In-person, online and enterprise)
  • Ongoing Professional Development (live programming, networking and resources for TheCR network members)

Past Courses

  • Developing a Community Roadmap Workshop
  • Strategic Community Workshop: Community Strategy, ROI, and Business Case (six-weeks taught online course)


  • The Community Roundtable Connect (TheCR Connect)*

TheCR Network


Online events

  • TheCR Network Roundtables on topics in Community Management
  • Engagement That Scales (weekly webinars)
    May 2020: #9: Proteeti (a Sanskrit word meaning “learning that transforms”), #8: Adaptive Language, #7: Working Smarter, #6: Adaptation Advantage
    Apr 2020: #5: What a Crisis Reveals About Technology, #4: Leading Compassionately Through a Crisis, #3: Thoughtfully Moving Events Online, #2: Creating Safe Spaces for Online Learning
    Mar 2020: #1: Bringing IRL Events Online
  • Webinar events on topics in Community Management
    – Jun 2020: Highlights from The State of Community Management 2020
    – May 2020: Digital Leadership: Connecting, Engaging, and Empowering; Five Tips for Planning Effective Content and Programming (Community Best Practices)
    – Apr 2020: The Business of Community
    – Mar 2020: Managing Remote Teams: Ideas and Advice for Thriving Online
    – Feb 2020: Five Ways to Put Your Members First (Community Best Practices)
    – Dec 2019: Best Practices for Launching a Community
    – Oct 2019: Unlocking Community Engagement: Insights from The Community Roundtable
  • TheCR Salon – quarterly discission series
    – Mar 2019: Community Leadership Comes Of Age
    – Nov 2018: Community Governance For The Future
    – Apr 2018: Community As Change Agents
  • Weekly programming, including Work Out Loud threads, AMAs and Happy Hour
  • Office Hours with Jerry Green

Face-to-face events

  • TheCRLive – casual lunch series in Boston
    – Apr 2018: Unleashing Employees To Participate And Become Brand Storytellers
  • TheCR Boston CoWorking Meet Up (Nov 2018)

Web Channels

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