Abstract: Communities of Practice are collaborative networks (can be both formal or informal) depending on to foster sharing of ideas and knowledge outside the structured learning environment. Communities are always developed around a certain skill, profession or learning purpose. In fact, a shared identity is the glue that binds the members
Blog Articles
Blog articles relevant to Knowledge Management education and the Knowledge Management career profile
Knowledge Domain Owner
Abstract: A key role in a knowledge managing organisation is that of the Knowledge Domain Owner (KDO). In simple terms, this is about saying there are critical knowledge domains or areas in the organisation that need to be actively owned and maintained as such. It’s all built on the underlying foundation that what we
Knowledge management careers primer
Abstract: The knowledge management (KM) discipline has seen an increase in awareness in recent years, yet many might be left feeling puzzled by what exactly KM is, and what career bucket it falls into. With many KM practitioners and advocates arguing for standardisation of the industry and the opportunities embedded within it, this article
Knowledge facilitators add value to organisations
Abstract: CONSISTENT MESSAGES ABOUT VALUE AND KNOWLEDGE FACILITATION AT CILIP’S 2015 CONFERENCE John Riddell and I attended Day 1 of CILIP’s 2015 conference in Liverpool to lead a master class on how to add value to your organisation as a ‘knowledge facilitator’. It turned out that not only was the concept of value
Knowledge Manager for Customer Service Success
Abstract: In my previous blog I outlined how important knowledge is to successfully deliver customer service, and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.