Home » Resources

Community of Practice Champions

Weblogs | Knowledge Management education & training worldwide

Abstract: Communities of Practice are collaborative networks (can be both formal or informal) depending on to foster sharing of ideas and knowledge outside the structured learning environment. Communities are always developed around a certain skill, profession or learning purpose. In fact, a shared identity is the glue that binds the members

Knowledge Domain Owner

Weblogs | Knowledge Management education & training worldwide

Abstract: A key role in a knowledge managing organisation is that of the Knowledge Domain Owner (KDO). In simple terms, this is about saying there are critical knowledge domains or areas in the organisation that need to be actively owned and maintained as such. It’s all built on the underlying foundation that what we

Knowledge Manager for Customer Service Success

Weblogs | Knowledge Management education & training worldwide

Abstract: In my previous blog I outlined how important knowledge is to successfully deliver customer service, and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.