The Knowledge Management Education Hub

Training

• Managing Knowledge and Content with InQuira (2-day classroom/virtual training)

Webinars

• Using Social Networks and Knowledge to Deliver a Better Customer Experience: A Case Study from T-Mobile
• Optimize the Customer Experience with Knowledge-Infused CRM from Oracle and InQuira
• Best Practices in Knowledge Management: Five Steps to a Better Support Experience
• Maximize Your Corporate Knowledge IQ: Learn How to Assess and Optimize Your Knowledge Management Initiatives
• Knowledge Management Measurement Series (Expert Guidance on Measuring Knowledge Management Initiatives)
  – Part 1: The Importance of Measuring Knowledge Management
  – Part 2: Basics for Beginners
  – Part 3: Advanced Measures and Analytics
• Content Management vs. Knowledge Management: A Summary of Key Differences
• Knowledge Management Implementation Strategies: An InQuira Point of View
• Embracing Knowledge in the Call Center: How Nationwide Financial Created a Culture for Knowledge Management Success with Effective Communications and Collaboration
• Ten Knowledge Management Mistakes Others Have Made… So You Don’t Have To!
• Roadmap to Knowledge Management Success: Practical Pointers to Delivering a Knowledge-based Customer Service Experience
• Profile InQuira: SSPA Customer Experience Innovation Award Winner How InQuira’s Integrated Platform for Knowledge-based Support Sets a New Standard in Customer Service
• Selling the ROI on Knowledge Management: How to Measure Success and Sell it to Upper Management
• Selecting the Right Knowledge Base and Why Taxonomy Matters: How Juniper Network’s Knowledge Base Became the Backbone for Their Web Support Site