In the Groups.io discussion list of the Systems Integration KM Leaders Community Anahit G. asks: Dear All, hope you are doing well! Will you advise me which is the most important certificate to get for a Knowledge Manager? Thank you! Join the discussion »
knowledge-centered service
ServiceNow
ServiceNow, formerly service-now.com and service-now.com, a product of Glidesoft, offers the following Knowledge Management education and training
Three Stages of Knowledge Management Career Progression
Abstract: Effective knowledge management is a crucial capability that encompasses a variety of roles, each demanding a specific set of skills and responsibilities. These roles can be broadly categorized into three stages of career progression: early stage, growth stage, and summit stage. Each stage necessitates a different expertise, experience, and leadership ability within knowledge
Knowledge Coaches
Abstract: The importance of coaching is widely known in every aspect of modern life. In sports, successful coaches help teams and individuals focus on strategies that will get them perform at their best level in competitions. Life and career coaches guide individuals to find the path that will deliver the results they are striving
Consortium for Service Innovation Member Summit (CSI Member Summit)*
The Consortium for Service Innovation Member Summit (CSI Member Summit), officially: Consortium Member Summit, formerly the Customer Support Consortium Members Conference and Customer Support Conference (CS), is a gathering where the CSI delves into the work of the previous year and explore what’s coming next on such topics like customer service, success and engagement (Knowledge-Centered