Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.
Abstract: The knowledge management field has become increasingly professionalized in recent years, with more standardized job requirements and degree programs targeted at KM roles. But a lot of KM is about creative problem solving, relationship building, and trust—and there’s no step-by-step handbook to get those right. When we survey KM
Abstract: Knowledge Management Champions play an important role in change management for family planning and reproductive health (FP/RH) programs. Also known as KM Champions, Knowledge Activists, or Knowledge Coordinators, they are not knowledge managers but part-time volunteer knowledge change agents—facilitating knowledge acquisitions from knowledge innovators and enabling the sharing and effective utilization of such
Abstract: Everyone wants engagement, but few know how to define it, which makes it challenging to pursue, measure, prompt, and reward. At KMWorld 2019, Elisabeth Brackman, associate manager, knowledge & training, Accenture Federal Services, reviewed what KM champions are, why you need them, how to identify and develop them, their role in KM efforts,