Abstract: Are you curious about the contrasting roles of librarians and knowledge managers? You’re certainly not the only one! Despite sharing a focus on information management, these professions have unique responsibilities and duties. This article aims to delve into the distinctions between librarians and knowledge managers, providing insights to help you determine which career
Knowledge Management roles and responsibilities
Knowledge Management Team Roles in Customer Service
Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.
Knowledge Manager’s Many Lives
Abstract: A few years ago at a KMGN event, I had a wonderful conversation with a Knowledge practitioner who had found KM late in his career. He lamented not finding the discipline sooner but also said he had been acting as a knowledge manager for years but just did not know what it was
Future Paths of Knowledge Management Symposium*
The Future Paths of Knowledge Management Symposium and Workshop Series aims to reflect on new ideas to re-specify the future role of Knowledge Management research and practice in a changing and increasingly dynamic world. The series is organized by the Knowledge Management Group at the Vienna University of Economics and Business (WU),
Global Knowledge Managers Survey Results 2023
Abstract: Developing transparency about and insight into a subject or community helps making better decisions. Sun Tzu formulated it slightly differently, but it was, and still is, critical. Learning about the global community of Knowledge Managers usually starts by asking questions. A long list is repelling for respondents, a