The Knowledge Counselor

Abstract: “Knowledge counseling” can be defined as a professional service, the aim of which is to aid individuals in dealing with the information and knowledge resources that are essential to their life’s tasks and objectives. Knowledge counseling involves three primary functions: the identification of the client or user’s information and knowledge need(s) – the diagnostic function; the identification, acquisition and organization of the information/knowledge products (i.e., books, reports, AV materials, consultants) necessary for the client’s tasks – the prescriptive function; the determination as to whether or not the client’s need was met satisfactorily, the efficiency and effectiveness of the counseling procedures and practices – the evaluative function. This concept is related to three others: life-long learning, tutoring, and library reference services. Each aknowledge the importance of an interactive process provided to met an individual’s need for information and knowledge.

Anthony Debons, Jorge Encarnacion, Consuelo Figueras, Susan J. Freiband, Mariano A. Maura, Annie F. Thompson and Edwin Reyes: Knowledge Counseling: The Concept, the Process, and Its Application. in: Srikantaiah, T. Kanti Koenig, Michael E. D. (Eds.): Knowledge management for the information professional. Medford, NJ: Information Today (ASIS monograph series), 2000: 459-480 (Chapter 27).

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Related articles:

  • Mariano A. Maura: Knowledge counseling revisited: an alternative for personalized information services. in: Ching-chih Chen (Ed.): NIT ’93 Proceedings. Proceedings of The Sixth International Conference on New Information Technology, Puerto Rico, November 11-13, 1993. W. Newton, MA: MicroUse Information, November 1993: 217-222. Full text »
  • Debons, Anthony, Jorge Encarnacion, Consuelo Figueras, Susan J. Freiband, Mariano A. Maura, Edwin Reyes & Annie F. Thompson: Knowledge counseling, the concept, the process and its application, Infomediary 6 (2), 1993: 113-128.

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