Abstract: The purpose of the organisation’s Knowledge Management (KM) team is to provide knowledge management services and solution to the organisation. By KM I mean the ability to learn from experience (and continuously improve and build value and capability), to innovate, to share knowledge as a community, and to apply ever-improving standards of performance
Abstract: In previous generations, knowledge, ‘know-how’, was taught by the foreman, the professional, or the artisan, to the apprentice or articling student, on the job. Most people learned by following the example of the master or expert. In those days, performance evaluation was easy, because the boss always knew more than his or her
Abstract: A recent discussion in the SIKM Leaders Community focused on staffing a knowledge management program and community management effort. The initial post was from someone establishing a Knowledge Management Program Office with a focus on Communities of Practice who wanted to build a case for one or more dedicated resources.