Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.
knowledge manager
KMS Lighthouse
KMS Lighthouse, part of the Aman Group, formerly BluePhoenix KMS, part of BluePhoenix Solutions, DSKnowledge (DSK) and Internative Solutions, both part of the Danshir Systems Group (1998), and Internative Solutions, offers the following Knowledge Management education and training
Knowledge Manager’s Many Lives
Abstract: A few years ago at a KMGN event, I had a wonderful conversation with a Knowledge practitioner who had found KM late in his career. He lamented not finding the discipline sooner but also said he had been acting as a knowledge manager for years but just did not know what it was
ChatGPT, what makes a good Knowledge Manager?
Abstract: I’ve been experimenting with ChatGPT (an artificial intelligence chatbot developed by OpenAI). The following is the result of my question in the title of this post, namely “What makes a good knowledge manager?”. I thought it was a pretty good response, though I would have liked to have seen some mention of innovation.
Global Knowledge Managers Survey Results 2023
Abstract: Developing transparency about and insight into a subject or community helps making better decisions. Sun Tzu formulated it slightly differently, but it was, and still is, critical. Learning about the global community of Knowledge Managers usually starts by asking questions. A long list is repelling for respondents, a