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Custom logoThe livepro (Livepro and livepro Australia), formerly livepro Australia and livepro, a registered trademark of Web Systems Integration (founded by IMC Communications), offers the following Knowledge Management education and training opportunities:
Conferences
- Livepro Customer Experience (CX) Knowledge Management Forum*
(in conjunction with the Customer Experience (CX) Knowledge Management Awards)
Events
Lunch & Learn sessions
- Sep 2023: Knowledge Management for Contact Centers (2x, Boston)
Business Networking Breakfast
- May 2019: Knowledge Management Systems for Customer Service (CSIA & livepro, Sydney); Knowledge Management for Compliance & CX (Adelaide)
Webinars
- Mar 2024: livepro’s LightspeedAI Unleashed – Transfer your Knowledge with AI (2x)
- Nov 2022: How to make the most out of knowledge owners, page containers, and bulk assign in your livepro system (New Feature Spotlight)
- Aug 2022: Best Practices for your livepro Knowledge Management Categories
- May 2022: The Importance of Knowledge Management in Contact Centers
- Nov 2021: The Importance of Knowledge Management in Contact Centers
- MMM 2020: How to increase staff engagement and customer satisfaction using a customer service knowledge management solution from livepro
Awards
livepro Customer Experience (CX) Knowledge Management Awards
Transurban
Redland City Council (runner-up)
Knowledge Object Award:
Fraser Coast Regional Council
Department of Mines, Industry Regulation and Safety, Western Australia (runner-up)
Implementation Award:
Aware Super
Ambassador Award:
Australian Retirement Trust
Knowledge Management Award:
Hollard Insurance
Mitsubishi Motors Australia (runner-up)
Natascha McGilvray and the team at Aware Super
Jason Shepherd and the team at Datacom (runner-up)
Best Knowledge Object:
Anna Rizos and the Liverpool City Council Australia Customer Service Team
Camden Council with their Emergency Toolbox Hub developed by the Camden livepro champions
Best Knowledge Management Champion:
Stacey Quick from Silverchain
Beck Vinci from Me Bank (part of Bank of Queensland – BOQ Group) (1st runner-up)
Jennifer Madden from Australian Retirement Trust (2nd runner-up)
Best Knowledge Management Results:
TSA Group represented by Samantha Duffy
Qudos Bank L&D and the Contact Centre Leadership team (runner-up)
Rae Cunningham from QSuper Group!
Best Knowledge Object Refresh:
Lily O’Sullivan from Department of Communities WA!
Best Knowledge Management Outcome:
Nick Forsyth from QSuper Fund
Remserv
Best Knowledge Management Roll-Out:
Royal Automobile Association of South Australia
Knowledge Management Champion:
Singleton Council
Best Knowledge Management Results:
GMHBA Health Insurance
Transurban
Best Knowledge Management Rollout:
Blue Mountains City Council
Best Knowledge Management Results:
Silver Chain
n.a.
livepro Knowledge Management Champion:
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Best Knowledge Management Outcome:
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Best Knowledge Management Roll Out:
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Best Knowledge Management Results :
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Cairns Regional Council
Best Authors of The Fastest Answer:
Datacom Knowledge Management
Most Creative Solution for Driving Knowledge:
PetSure Australia
Best Ambassador for Knowledge Management (Agent):
Terri Nichols from PetSure Australia
Best Ambassador for Knowledge Management (Manager):
Pauline Webb from The City of Canada Bay Council
Best Newcomer in Knowledge Management Excellence:
ME Bank