Abstract: We often overlook the importance of an organization’s structure in supporting the implementation of a KMS. This is a very critical consideration, because an organization will undergo significant change in the shift from a knowledge-hoarding to a knowledge sharing culture. A KMS isn’t a software package that’s easily installed and then forgotten about. It’s a network of people willing to share ideas and build upon their experiences. This communication process quickly breaks down if the communication cycle fails…
Voehl, F.; Harrington, H.J.: Knowledge Management Organizational Structure. In: Harrington, H.J.; Voehl, F.: Knowledge Management Excellence: The Art of Excelling in Knowledge Management. Paton Professional (The Five Pillars of Organizational Excellence, Book 4), 2007: Chapter III (pp.59-76).
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