International Quality & Productivity Center (IQPC)
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Custom logoThe International Quality & Productivity Center (IQPC) offers the following Knowledge Management education and training opportunities:
IQPC Exchange Division
Conferences
- Chief Learning Officer Exchange (CLO Exchange) series* 1)
Corporate Learning Network IQ
Conferences
- Chief Learning Officer 1)
- Corporate Learning Week (CL Week)* 1)
- Chief Learning Officer Week (CLO Week) 1)
Government IQ Division
Conferences
- Information Management for the Public Sector**
- …
- Information Management for the Public Sector, April 26 – 27, 2006, Ottawa, ON
Conference Theme: Achieving Superior Knowledge Sharing and Effective Decision Making Through Improved Record Management and Information Management Strategies-
Conference Tracks: Electronic Documents & Records Management; Track B Information Management Strategy
KMedu relevant: The Evolving Role of the Information Manager
- …
Service Management IQ Division
Conferences
- Knowledge Management for Service & Support**
Knowledge Management for Service and Support, a two day conference with a pre-conference workshop day, will address how to accelerate the time from an employee’s initial hire to full productivity. Learn from expert practitioners how to improve internal processes by successfully implementing a knowledge management strategy. Understand how Knowledge management can help increase employee efficiency and bolster customer satisfaction.- Knowledge Management for Service and Support, August 17-19, 2009, Boston, MA
Transforming Customer and Product Support Data Into Revenue
(organized by the Shared Services & Outsourcing Network (SSON); Service Management IQ Division)-
Pre-Conference Workshops:
Knowledge Management – The Missing Link; Turning Knowledge Management into a Profit Center- How Bombardier Turned to Case Based Reasoning to Create Value for a Maintenance Organization; Developing New Training Methods to Improve Service Performance and ProfitabilityKeynotes:
Dominant Service Design for Knowledge Management’s TransformationPresentations:
Optimizing Knowledge Tools & Processes: Merging Two Cultures to Create a Unified Customer Loyalty Strategy; Driving Incremental Revenue in Today’s Economy; Building in the Flexibility to Transform Your Service Organization from Reactive to Proactive; Creating an Employee Facing Knowledge Base: Moving From Call Deflection to Decreased Resolution Time; Keep it Simple: Leveraging Knowledge, Metrics, Communications and Focus to Optimize Results; Optimizing Knowledge Management Processes and Skill Development; Optimizing Support Operations Through Advancements in Enterprise Social Networking and Web 2.0 Applications; Utilizing the Web to Connect Your Customers to Institutional Knowledge; Implementing Knowledge Management Systems: a Business Case for Success; Tele-Immersion Project: Next-Level Training Initiatives in Complex Technical Environments; Effectively Analyzing Performance Metrics and Managing for Profit; Knowledge Transfer: Developing User Accessibility Across the Board; Improving Global Knowledge Sharing Through Implementing Remote Service; echnologies and Best Practice NetworksPanel Sessions:
Identifying Your Defining Metrics That Accommodate Customer Expectations; Optimizing Data Capture and Analysis to Enhance Product Support and Service Intelligence; Utilizing Web-Based Services to Increase Customer Satisfaction While Decreasing Costs; Self-Service -Translating Institutional Knowledge Into the Customer ExperienceKnowledge Management Roundtable Discussions
Table 1: Linking Product Knowledge And Customer Satisfaction To Profitability; Table 2: Customizing The Functionality Of Your Knowledge Management System; Table 3: Reeducating Your People On The Basic Principals Of Workforce Collaboration: Tying In Sales And Service; Table 4: Developing A Contingency Plan To Manage Headcount In Today’s Economy - Knowledge Management for Service and Support, 18 – 20 August, 2008, San Francisco, CA
Conference Theme: Leveraging People, Processes, & Technology to Raise Customer Satisfaction, Achieve Greater Efficiencies, and Increase Productivity
(organized by the Management IQ Division)
- Knowledge Management for Service and Support, August 17-19, 2009, Boston, MA
Oil & Gas IQ Division
Conferences
- Data & Knowledge Management for Oil, Gas and Petrochemicals (DKM Middle East)**
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2nd Data and Information Management in Oil and Gas, 6-9 September 2015, Abu Dhabi, United Arab Emirates
1st Data and Information Management in Oil and Gas, 22-23 September 2014, Abu Dhabi, United Arab Emirates
6th Annual Big Data conference, 9th October 2013, Abu Dhabi
5th Data & Knowledge Management for Oil, Gas and Petrochemicals, January 30 – February 2, 2011, Kuwait
Conference Theme: Outlining successful data & information management strategies to improve quality, accessibility, security and retaining knowledge within the organization4th Data and Document Management in Oil & Gas, March 21–24, 2009, Dubai, UAE
3rd Data & Document Management in Oil & Gas, March 30 – April 2, 2008, Abu Dhabi, UAE
Conference Theme: Optimizing Data, Information & Document Extraction & Governance Through Innovative Management Strategies2nd Data & Knowledge Management, Oil & Gas, April 29 – May 2, 2007, Doha, Qatar
Conference Theme: Empowering Business Performance By Extracting Maximum Value From Your Data And Knowledge Management SystemsExploration & Production (E&P) Data and Knowledge Management in the Middle East, May 28-31, 2006, Bahrain, Kingdom of Bahrain
Conference Theme: Boosting business performance by extracting maximum value from E&P data and knowledge - 1st Exploration & Production (E&P) Data and Knowledge Management Conference, January 2006, London, United Kingdom
- Knowledge and Information Management for Oil and Gas (KIM Europe & USA)**
- Knowledge & Information Management for Oil & Gas, April 12-13, 2011, Aberdeen, United Kingdom
Conference Theme: Capture, protect and enhance your company’s most valuable asset: knowledge-
A two-day conference
- Knowledge & Information Management for Oil & Gas USA, December 8-9, 2010, Houston, Texas, USA
Conference Theme: Drive growth, manage risk and maximize production through effective knowledge management-
Presentations:
Realizing knowledge, information and data as a critical corporate asset: Defining and measuring value
Promoting “Knowledge Harvesting” to minimize business disruption and maximize competency development in the years ahead
Analyzing Networks Through a Fresh Lens at Nexen Inc.
Maturing your Information Management programme: Shell’s journey toward improving organisational agility
Riding the wave of Knowledge and Information Management maturity
What SLB have learned after over a decade of Knowledge Management: Defining, implementing and sustaining knowledge management standards
Integrating knowledge management into the enterprise: Making knowledge flow through knowledge connections Creating purposeful collaborative networks to realise the full
potential of social media tools
Managing Knowledge & Information Management for business value: Practical strategies for business managers
Creating deep business integration with knowledge sharing systems
Create effective synergy between technology, people and processes: Critical considerations for an effective (and sustained) cultural transformation
BEasing the pain of ‘The Great Crew Change’: Enabling knowledge transfer to solve tomorrow’s challenges today
Improving data management and reducing costs with Data Exchange Standards: Removing barriers to adoption to speed up results
Minimizing risk, maximizing compliance: Information governance on a global scalePost-conference Masterclasses (Dec 10): Measure, monitor and manage your Knowledge & Information Management system: Use metrics to assess usability and improve organizational agility
- Knowledge and Information Management for Oil and Gas, April 28-29, 2010, Aberdeen, United Kingdom
Conference Theme: Capturing, retaining, and transferring your company’s most valuable asset-
A two-day conference with workshop
- Knowledge and Information Management for Oil and Gas, July 1-2, 2009, Aberdeen, United Kingdom
Conference Theme: Capturing, Maintaining and Leveraging Knowledge-
Conference Day (Jul 2)
Encourage Your Personnel To Utilise The Knowledge Access Schemes By Creating A Knowledge Sharing Vision
Improving Critical Information And ‘Corporate Memory’ Access, Security And Availability With A Knowledge Management System Based On A Document Management And Collaboration System Platform
Tailor A Knowledge Management System To Your Organisations Requirements By Assessing The Merits Of The Different Systems Available
Sponsor Presentation: Logica The Knowledge Gap – Essential Strategies For Meeting The Challenge Of An Aging Workforce
Improve Knowledge Management And Avoid Information Overload And By Correct Pruning Of Information
Sponsor Presentation: IHS Increase The Return On Your Investment In Data By Using Integrated Web Services
Social Network Analysis And KM: Revealing And Visualising The Emergent Network Of Knowledge Sharing Within The Company
“Could You Resend That Document Please?” How Total E&P; UK Are Transforming Their Information Management Processes And Tools
Make Significant Improvements In Your Working Practices With The Compilation Of Available Knowledge And Information
Maximise Your Database’s Efficiency By Taking A Practical Approach To Information Quality And Business ImprovementPre-Conference Workshops (Jul 1):
Recognising, measuring and achieving value from data management (all-day master class); Users and Usability: Implementing Change (evening workshop) - Information, Knowledge & Process Management for Upstream Oil & Gas, February 27 – March 1, 2007, London, UK
Conference Theme: Getting the right data to the right people in the right format at the right time
- Knowledge & Information Management for Oil & Gas, April 12-13, 2011, Aberdeen, United Kingdom
- Knowledge Management in Oil & Gas Conference**
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Advanced Knowledge Management in Oil & Gas, 20-21 May 2003, London, United Kingdom
Knowledge Management in Oil & Gas, 23-24 January 2003, Houston, Texas, USA
Advanced Knowledge Management in Oil & Gas, 23-24 May 2002, London, United Kingdom
…?…
Knowledge Management in Oil & Gas, 12-13 February 1997, London, United Kingdom
Pharma IQ Division
Conferences
- Electronic Lab Notebooks (ELNs), Data Analytics and Knowledge Management Summit (EDKM Europe)**
- 15th Laboratory Informatics Summit 2016, 21 – 22 September 2016, Brussels, Belgium
- 14th Laboratory Informatics Summit 2015, 29 September – 1 October 2015, Brussels, Belgium
- 13th EDKM Europe Summit 2014, 29 September – 1 October 2014, Brussels, Belgium
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Keynotes:
EDKM – ELNs, Data Analytics and Knowledge Management
Analyzing The Future Trends in The Evolving Lab Informatics MarketOverview of Rollout of ELNs in Different Area Laboratories: Chemistry, Biologics, Processing, Fermentation, Formulation and Pathology Labs
Beyond ELNs: Developing a Successful LIMS and Data Capturing Systems for your Organisation
Enabling Configuration for Development and Migration: Integrating the Functionality so it Flows with End Users ‘Normal’ Daily Routine
How Dead Data is Killing Laboratory Productivity
Information Exchange: How do we Share Findings with Other Companies
Using Big Data Analysis Techniques to Increase the Functionality of your Data
Initiatives in Big Data Analytics in ELNs and How This is Changing the Way Data is Leveraged
Case study: ACD2012 – Titanic Efforts to Ship Data to the US
Retaining Knowledge to Ensure Value of KM in ELNs is Maintained
Managing and Exploiting the Corporate Knowledge from Laboratory Data
Biology & Chemistry eLNs: Differences @NIBR
The Platform Integration Challenge for “Going Paperless”
Are ELNs Evolving to a New Generation of Service Lab Systems?
Paperless Lab to Support Quality by Design (QbD) Initiatives
Moving from paper to electronic documentation: an academic perspectiveRoundtable Discussions: To Cloud or Not to Cloud?; Data Management Including Databases and SAP Systems; Retaining Knowledge to Ensure Value of KM in ELNs is Maintained; Building Collaborative Working Relationships – Interaction Between Companies
Pre-Conferene Focus Day (Creating an Electronic Lab Environment) and Workshop (Advanced Electronic Compliance Training)
Co-located: Big Data in Pharma: Turning Data Into Value and Innovation
- 12th European ELNs Forum, 24-26 September, 2013, Berlin, Germany
Conference Theme: Big Data. Big Integration. Big Discussion. Increase Productivity and Data Functionality through ELNs Integration, Knowledge Management and Data Analytics Methods-
Tracks: ELNs and Beyond…; Sponsor Spotlight; From Data Collection to Data Analysis: Using Big Data Techniques; Exploring Knowledge Management – The Next Step in Constructing A More Sophisticated Database; Exclusive Focus Morning; Exploring Sucessful Implementation, User Culture, and Building a Searchable, Functionable Database
Interactive Sessions: What is the Future of ELNs? (Panel Discussion); Defining the Industry Need for Data Standards for ELNs (Panel Discussion) The Connected Lab – Integrating your Software (Roundtable Discussion); Data Warehousing (Roundtable Discussion); Mobile Devices within the Lab (Roundtable Discussion); Interactive Speaker Clinic
Pre-Conferene Focus Day (Building a Smart Laboratory) and Workshop (Analysing Pfizer’s Data Management System)
- 11th ELNs & Advanced Laboratory Solutions, 25 – 27 September 2012, Milan, Italy
- 10th ELNs & Advanced Laboratory Solutions, 27 – 28 September, 2011, Barcelona, Spain
- 9th ELNs & Advanced Laboratory Solutions, 27 – 29 September 2010, Amsterdam, The Netherlands
- 8th ELNs & Advanced Laboratory Solutions, 28 – 30 September 2009, Brussels, Belgium
- …
- Electronic Lab Notebooks (ELNs), Data Analytics and Knowledge Management Summit (EDKM USA)**
- 2nd EDKM USA Summit, June 17 – 18, 2014, Boston, USA
Conference Theme: The world of lab data and informatics systems is evolving…-
Tracks: Creating an Electronic Laboratory Environment; Integrating the Functionality of Current and New Systems; Exploring the Value of Knowledge Management in ELNs From Data Collection to Data Analysis: Using Big Data Techniques
Roundtable Discussions: To Cloud or Not to Cloud?; Data Management – Best practices on Collecting and Comparing Data; Retaining Knowledge to Ensure Value of Knowledge Management in ELNs is Maintained; Building Cooperative Working Relationships – Interaction Between Lab Management Staff and IT Staff
Pre-Conferene Focus Day (Data Analysis – Turning Data into Value and Innovation) and Workshop (The Management of Advanced Technologies in the Laboratory)
- 1st EDKM USA Summit, June 25 – 27, 2013 Boston, USA
Conference Theme: …to drive productivity and decision making based on improved data analysis-
A two-day conference with pre-conference focus day
- 2nd EDKM USA Summit, June 17 – 18, 2014, Boston, USA
Technology IQ Division
Conferences
- Knowledge Management and Intranets Conference**
- 4th Knowledge Management and Intranets Conference 2008, October 13 – 16, 2008, Johannesburg, South Africa
Conference Theme: Improving Your Intranet Communication and Utilising It To Develop Overall Business Productivity-
An Overview Of The South African Industry In The Field Of Knowledge Management
Encouraging the Use of Document Management Systems (DMS) to Maximise Intranet Storage Capacity
Protecting Your Corporate Information Through Maintaining Quality and Control of Your KM and Intranet Functions
Examining Knowledge Management Initiatives of the Human Science Research Council Using the Intranet Technology
Utilising Intranets as a Strategic Business Tool which Delivers Tangible and Visible Benefits for the Organisation as a Whole
Understanding the True Value of Outsourcing Your Intranet Function
Merging Existing Intranets Vs. Creating A Single Culture
Assessing Affordable And User Friendly Strategies Of Creating Intranet Search Engines For Employees Convenience
Building An Intranet Community Within Your Organisation To Ensure Sufficient Use By Organisation Staff
Analysing Your Existing Information Management System To Better Manage All Your Organisation’s Information Data
Assessing Different Intranet Portals Utilised By Industries Across The Board
Analysing The Efficacy Of Intranets In Small Organisations And Strategies Available To Expand On Existing Frameworks
Assessing Tensions In The Application Of The Knowledge Management Success Paradigm In South Africa
Evaluating Current Intranets And Knowledge Management Problems Encountered By The Department Of DefenceExecutive Exchange: Exclusive one-on-one Networking Session
Speaker Round Table
Open Floor Discussion: Re-Cap On The Past Two Days And Share Your Experiences And Most Pressing QuestionsPre-/PostCcnference Workshop (Oct 13/16): The A To Z In Gaining Great Value From Intranet; Making Knowledge Management Work For You: Comparing Knowledge Sharing Technologies
- 3rd Intranets Conference 2007, November 26 – 29, 2007, Johannesburg, South Africa
Conference Theme: Make your Intranet part of your business strategy and create collaboration, usability and real business value - 2nd Intranets Conference 2006, November 6 – 9, 2006, Johannesburg, South Africa
Conference Theme: Innovative technologies and solutions for improved internal communication - …
- 4th Knowledge Management and Intranets Conference 2008, October 13 – 16, 2008, Johannesburg, South Africa
Business Strategy & Management
Conferences
- Knowledge Management in R&D Conference Series:
- Creating Value from Knowledge in R&D, May 21-22, 2002, London, UK
- 2001: ?
- 2nd International Forum on Knowledge Management in R&D, 27-29 March 2000, London, UK
- Knowledge Management in R&D, 13-14 April 1999, London, UK
Conference Theme: Emerging Trends in Innovation Management
- Best Practices in Knowledge Management, May 28-29, 2003, Toronto, Ontario, Canada
- Strategic Planning for Knowledge Management, May 28-29, 2002, Toronto, Canada
- Kowledge Retention & Management, August 13-15, 2001, Chicago, IL, USA
- Designing, Implementing & Managing the Knowledge Value Chain, May 11-13, 1999, Chicago, IL, USA
- Designing and Measuring the Value of Knowledge Management, 17-19 March 1999, New Orleans, LA, USA
Conference Theme: Performance Measurements for Knowledge Management-
The business impact of knowledge management: roi, balanced scorecards, and other measurement techniques
Reducing account management costs with an on-line knowledge base
Using knowledge management to contirbute to the bottom line
Assessing the benefits of Ford’s best practice replication process
Measuring the impact of knowledge management on customer loyalty
Making connexions at Hewlett-Packard
Using metrics to design a successful on-line help site
Measuring the impact of intranet knowledge management operations
Measuring the true impact of knowledge management
Knowledge management and product development: how to improve product design and cut time to market
Managing learning and knowledge and measuring results
Measuring the return on knowledge investment
Cost justifying knowledge management investments to key stakeholdersPre-/Post-conference Workshops (Mar 17/19): How to develop systems for measuring and valuing knowledge management process; Measuring the return on investment in knowledge management; Knowledge management metrics: know how to measure it, before trying to manage it
- Winning Strategies for Knowledge Management, August 10-12, 1998, Chicago, IL, USA
Conference Theme: Maximizing Corporate Information to Improve Productivity and Profitability-
Aligning corporate strategy with knowledge management
Knowledge management – the Booz Allen case study
Collaboration: the heart of knowledge management
Linking knowledge strategies to employees attention capacity
Collaboration and knowledge management: Theory and practice
Collaborative strategy
Developing the right architecture and environment for knowledge management
Information mapping
Case study: communities of practice
Implementing a knowledge management solution
Organizational intelligence: A framework for understanding knowledge management
Creating a successful knowledge management program
Beyond the information zone: Ramping up to an enterprise learning management system
Nuts and bolts of a knowledge strategy
Collaborative knowledge management: Capitalizing on intellectual assetsPost-Conference Workshops (Aug 12): Effective applications for knowledge management; Creating and developing knowledge cultures; Linking change management and knowledge management; Integrating knowledge management into the organization
IQPC Gesellschaft für Management Konferenzen
Conferences
- From Knowledge to Action: Intelligente Strategien zur Wissensbewahrung, 3. – 5. November 2004, Stuttgart
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Zweitägiger Kongress mit interaktivem Workshoptag
- IQPC Knowledge Task, 24.-26. September 2003, Berlin, Deutschland
Konferenz-Thema: Effizienzsteigerung, Prozessoptimierung und Kostenreduktion durch Knowledge Management-
Kongresstage:…
Workshoptag: Geschäftsprozessorientiertes Wissensmanagement; Intranet und Wissensmanagement – Konzeption und Aufbau; Mitarbeiterportale planen und einführen; Building Knowledge Networks