The Knowledge Management Education Hub

Conferences

• eGain Solve*
  eGain Solve, formerly eGain Experience 360, eGain Digital+AI Day, eGain World, and the eGain Customer Summit / User Conference, is an annual conference organized by eGain Corporation. It aims to to gather, brainstorm, solve and get ideas for your generative AI, customer engagement, and knowledge management initiatives.

Training

eGain Knowledge Academy/University

Generative AI Masterclass
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Seminars

Jan 2025: AI and Knowledge Management Trends for Government: Discussion, Solutions, Case Study & Masterclass on Generative AI (w. Carahsoft)
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Oct 2022: Transform Customer & Agent Experience / Customer Engagement with Modern Knowledge Management (Deloitte, British Telecom and eGain)
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Oct 2006: Knowledge Management for Customer Services: Critical Ingredients for Success
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Webinars

Knowledge AI Innovation Best Practice Webinars

Customer Service Revolution with Knowledge-Backed Gen AI: Trends and Healthcare Success Story (HIMSS Webinar)
Vision to Wow: Specsavers Success Story with Knowledge-Powered Digital CX (Specsavers webinar)
Modern Knowledge Management and Lean: The Cure-All for CX and Agent Experience (eGain & Porsche consulting webinar)
Knowledge-Powered Employee and CX Transformation at Department of Veteran Affairs
Veterans Affairs talks about Knowledge-Powered CX and Employee Experience Transformation
AI Knowledge Management: The Essential Complement to Training the Digital Workforce (ATD webinar)
Turbocharge Employee Performance with Knowledge in the Flow of Work (easy w. eGain webinar)
The Knowledge Imperative: Transforming Citizen Service (easy w. eGain webinar)
Expand the Business Value of SharePoint with a Knowledge Hub (KMWorld webinar)
Knowledge Hubs: The Missing Ingredient in Digital Transformation (GovExec webinar)
Turbocharge your CX and AX with KX (Knowledge-Guided Experience) (Benchmark Portal webinar)
Knowledge Hubs: Key to a Successful Digital Customer and Employee Experience (APQC webinar)
The Top Trends in Knowledge Management for 2022 (KMWorld webinar)
Expand the Business Value of SharePoint™ with a Knowledge Hub (KMWorld webinar)
AI Knowledge: The Cure for CX and AX Woes Amid Covid-19 (KMWorld webinar)
Customer Support AI and Knowledge That Works (TSIA webinar)
10 Signs you Need Knowledge Management (Call Center Helper webinar)
Unleash Business Value and Differentiation with Knowledge-Infused CRM—Top 2011 Trends, Best Practices, and Real-Life Examples (CRM Magazine)
Unleash Business Value and Differentiation with Knowledge-Infused CRM: Top 2010 Trends, Best Practices, and Real-Life Examples (KMWorld webinar) KM for Contact Center and Web Customer Service (KMWorld webinar)
Harvesting and Leveraging Social Knowledge in the Customer Contact Center (KMWorld webinar)
Transformative Cost Control with Next-Generation Knowledge Management in the Contact Center: Beyond Business As Usual (ICMI webinar)
Multidimensional Knowledge Management: The Rule-Changing Approach to Improving Customer Experience and Contact Center Performance (KMWorld webinar)
Why Customer Service matters? Knowledge Management best practices
Trends and Rule-Changing Innovations in Knowledge Management for Customer Interactions: What They Are and How to Leverage Them (KMWorld webinar)

eGain 21 Launch Webinar Series

Knowledge Hub

eGain Service 7 Web Demo Series

Nov 2004: Knowledge management

Podcasts

Feb 2023: Knowledge Cast Product Spotlight (Enterprise Knowledge podcast)
Oct 2022: Knowledge dimensions: The many factors of knowledge management in the age of disruptive work