Knowledge Management communication and education plan – forgotten element of a KM strategy

Abstract: In reviewing the knowledge management (KM) literature, Guo & Sheffield (2008) show that KM research is part of the mainstream of information systems research, and management research in general. Many organizations are wrestling with how best to develop and implement a KM strategy (Liebowitz, 2006, 2007a, 2007b, 2008a, 2008b). As they try to weave KM into their organizational fabric, a few key items are often overlooked. These include: a KM communications and education plan, and an after-action review (AAR)/lessons learned process.

Jay Liebowitz: Two forgotten elements of a knowledge management strategy. Knowledge Management Research & Practice (2008) 6, 239–244

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