Resource Center for Customer Service Professionals (RCCSP)

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Resource Center for Customer Service Professionals (RCCSP)Custom logo

The Resource Center for Customer Service Professionals (RCCSP) offers the following Knowledge Management education and training opportunities:

Certification Courses

  • Knowledge Management Foundations: Knowledge-Centered Support (KCS) Principles training and certification (Virtual/on-site Classroom)

Courses

  • Knowledge Management Fundamentals (self study)**

Web Channels

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