ServiceNow Knowledge (knowledge)*
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The ServiceNow Knowledge (knowledge)* is the annual ServiceNow user conference. You will learn how to get the most out of your service management platform, provide direct feedback, network with the best customers in the business, and take part in the unveiling of the industry’s most innovative technology.
ServiceNow Knowledge comes along with a pre-conference training day.
Conference History:
20th knowledge26, May 5-7, 2026, Las Vegas, NV, USA
Come and put AI to work for you
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Conference program TBD
Pre-conference Training Day (May 4)
Sessions:
Now On Now: Turning Knowledge Management Practice Into an Enterprise Capability
Content Classification Chaos: Building a Taxonomy Assistant With AI Agents
Hands-on Labs:
Hands On With Knowledge Center’s Tools To Improve KB Health & AI Search Success
Hands-on Labs: Pre-conference Training
From Automation to Intelligence: Unlocking AI Capabilities
From Data to Decisions: Essentials of ServiceNow Platform Analytics
Smarter Data, Stronger CMDB: Unleash the Power of AI Agents and Data Manager
19th knowledge25, May 6-8, 2025, Las Vegas, NV, USA
Put AI to work for people – now
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Conference program n.a.
Keynotes:
Put AI to work for people – now
Uniting AI + Data + Workflows across every corner of your business
18th knowledge24, May 7-9, 2024, Las Vegas, NV, USA
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Conference program n.a.
Keynotes:
Put AI to work for people
Unleashing the power of generative AI with the ServiceNow platform
17th knowledge23, May 14-18, 2023, Las Vegas, NV, USA
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Conference program n.a.
Keynotes:
Putting yes to work
Knowledge Unscripted
Sessions:
Differentiate Yourself: Showcase Your Skills by Sharing Knowledge and Expertise
16th knowledge22, May 11-12 & 25-26, 2022, Various Locations
Note: Knowledge 2022 was originally scheduled for May 1–5, 2022
Conference programs n.a.
May 11-12, 2022, New York, NY, USA
May 11-12, 2022, The Hague, The Netherlands
May 25-26, 2022, Las Vegas, NV, USA
May 25-26, 2022, Sydney, Australia
15th knowledge21, May 11-20, 2021, Virtual venue
workflow your world
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Conference program n.a.
14th knowledge20, May 4 – June 12, 2020, Virtual venue
workflow your world
Note: Knowledge 2020 was originally scheduled for May 3-7, 2020
Conference programs n.a.
Sessions:
Introduction to Knowledge Management for customer service
13th knowledge19, May 5-9, 2019, Las Vegas, NV, USA
Take work to the next level
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SIG Sessions:
Education and state & local government: Knowledge poker and networking
Breakout Sessions:
10 things Lexmark learned implementing ServiceNow Knowledge
A data-driven approach to harnessing the power of knowledge management in ServiceNow at General Mills
Self-Service through Knowledge and Communities
Gaining Knowledge Contributors by utilizing Article Versioning
“Now on Now” Sessions:
Using our own CSM product suite to offer self service and industry leading support
12th knowledge18, May 7-10, 2018, Las Vegas, NV, USA
Spark Your Transformation: Create smart, delightful experiences for your employees and customer
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Conference program n.a.
11th knowledge17, May 7-11, 2017, Orlando, FL, USA
Experience IT, Customer Service, HR, & Security at Lightspeed
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Conference program n.a.
10th knowledge16, May 15-20, 2016, Las Vegas, NV, USA
Everything as a Service
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Conference program n.a.
Knowledge Management SIG event
9th knowledge15, April 19-14, 2015, Las Vegas, NV, USA
Everything as a Service
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Conference program n.a.
Knowledge Management SIG event
8th knowledge14, April 27 – May 1, 2014, San Francisco, CA, USA
The New Age of Service is Now
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Conference program n.a.
7th knowledge13, May 12-16, 2013, Las Vegas, NV, USA
Discover The Power of Now – ServiceNow Global User Conference
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Conference program n.a.
6th knowledge12, May 13-17, 2012, New Orleans, LA, USA
Discover The Power of Now – ServiceNow Global User Conference
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Conference program n.a.
Knowledge Management Sessions:
A Practical Approach to Creating a Knowledge Base and Keeping it Running
Service Knowledge Management: The Marriage of Enterprise Architecture and IT Service Management
Knowledge Centered Support
5th knowledge11, May 15-19, 2011, San Diego, CA, USA
Learn, Share & Connect – Service-now.com global user conference
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Conference program n.a.
Associated Conferences:
Knowledge11 Europe, December 5.8, 2011, Frankfurt, Germany
ServiceNow European User Conference
Conference program n.a.
4th knowledge10, April 18-22, 2010, San Diego, CA, USA
learn. share. connect. – Service-now.com Annual User Group Conference
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Presentations:
Knowledge Centered Support (KCS) – Integrating Knowledge Management Best Practices into Support
Lab Sessions:
Knowledge Centered Support
Associated Conferences:
knowledge10 EMEA, September 13 – 15, 2010, London, UK
learn. share. connect – Service-now.com EMEA User Conference
Presentations:
Knowledge Centered Support (KCS) – Integrating Knowledge Management Best Practices into SupportLab Sessions:
Knowledge Centered Support
3rd knowledge09, May 4-7, 2009, San Diego, CA, USA
Service-now.com Annual User Group Conference
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Knowledge Sessions:
Aspediens SaRL – Knowledge Management Best Practices (workshop)
2nd knowledge08, April 8-11, 2008, San Diego, CA, USA
Service-now.com Annual User Group Conference
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Knowledge Sessions:
Knowledge Management Lifecycle
Advanced Technical Sessions
Service-now.com’s incident management system integrated with the Right Answer’s knowledge management tool at a major hospitality firm (Integration Success Stories)
1st Service-Now.com User Group Conference 2007, May 14-16, 2007, Solana Beach, CA, USA
Driving Integrated IT Service Management In Your Organization
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Conference program n.a.