Abstract: In this episode of The Ticket podcast, Fred Walton, Conversation Designer at Intercom sits down to chat with Beth-Ann Sher, Senior Knowledge Manager at Intercom, about the role of a knowledge manager in an AI-driven customer service landscape. Beth shares her journey from being a product marketing manager to becoming a knowledge manager
customer service
USU World Future 2go*
Die USU World Future 2go, ehemals USU World, ist eine internationale Fach- und Anwenderkonferenz für wissenbasiertes Servicemanagement, welche für Kunden, Interessenten und Partner von USU Software bzw. USU veranstaltet wird. Sie ist die Erweiterung der USU Kunden-Tagungen bzw. Anwenderforen, die weiterhin Bestandteil der Konferenz sind (z.B. Knowledge Management User Group Meeting).
USU Software
USU Software, formerly USU-Openshop, USU, USU Softwarehaus Unternehmensberatung, and Udo Strehl Unternehmensberatung (USU), offers the following Knowledge Management education and training
Livepro Customer Experience Knowledge Management Forum (Livepro Forum)*
The livepro Annual Forum and Gala Awards, formerly the Livepro Customer Experience Knowledge Management Forums (Livepro Forums or CX KM Forums), the Livepro Customer Knowledge Management Forums (CKM Forums), and the livepro User (Knowledge) Forum, is a series of events to inform, showcase, and award customers which use livepro’s Knowledge Management solution for customer service
livepro
The livepro (Livepro and livepro Australia), formerly livepro Australia and livepro, a registered trademark of Web Systems Integration (founded by IMC Communications), offers the following Knowledge Management education and training