Abstract: The implementation of a knowledge management program in an organization has the potential of improving customer services, quickly bringing new products to market, and reducing cost of business operations. Information technologies are often used in knowledge management programs in informing clients and employees of latest innovation/development in the business sector as well as
Knowledge Management roles and responsibilities
Professional Learning for Knowledge Services
Abstract: Knowledge Services is an enterprise-wide management methodology that enables companies and organizations achieve excellence, both in the performance of internal staff and in their interactions with external customers. Knowledge Services is more than knowledge management. Defined as the convergence of information management, knowledge management, and strategic (performance-centered) learning, Knowledge Services
Librarians or Knowledge Managers? Difference?
Abstract: While there has been a trend in recent years for libraries to change their names to be called information or knowledge centres, and librarians have begun to be called by other names, such as knowledge managers, there is a tendency for these new titles and functions to be very poorly defined and the
Personal Knowledge Management Roles
Abstract: In last month’s article we looked at some fairly simple things you can do with your team to make yourselves more effective in managing knowledge – without the aid of professional knowledge managers or consultants. In fact, you’ll be able to make better use of these professionals for bigger things, once you’ve sorted
Knowledge Officer’s Reflections
Abstract: The paper recounts the observations of the author, following his appointment as a full time Knowledge Officer within the UK’s Defence Science and Technology Laboratory, Dstl. The author was charged with the task of implementing a Knowledge Management (KM) programme within one part of the organisation. During his appointment, the author came into