Abstract: Last night we ran our second joint evening coaching event with the Henley KM Forum. The evening was hosted by Jane McKenzie, Director of the Forum in the beautiful surroundings of Henley Business School. Our theme was ‘Jack of all (trades), master of none? – the multi skilled KIM professional’
knowledge management
Customer Knowledge Management Competencies
Abstract: The purpose of this research is to understand the way a CRM project implementation may contribute to the success of the project. The approach of Knowledge Management Strategic Alignment was used as a theoretical framework and a case study was realised for this end. The case study allowed exploring the role of customer
Knowledge management governance to drive strategy
Abstract: This paper investigates how Knowledge management (KM) governance drives the effective implementation of KM strategy in organizations. To this end, we analysed the survey evidence from 218 organizations from the perspective of KM governance, selection of techniques in the development and implementation of knowledge strategy and its alignment with business strategy. Based on
New MSc in Information and Knowledge Strategy @ Columbia University
(New York, NY, 02/2011) For many knowledge professionals, corporate knowledge strategy and strengthening the connection between knowledge strategy and the organization’s business strategy are important subjects. Taking the subject to a new level, Columbia University in New York has just announced a graduate degree in this area. Read more »
Benefits gained by firms when driven by the Knowledge Manager
Abstract: This paper investigates the benefits gained by firms when driven by the Knowledge Manager (KM). In particular, several research hypotheses investigate the influence of roles and tasks carried out by the KM on firm success and economic performance. The recent literature misses any empirical study testing whether they are confirmed in practice. The