The Consortium for Service Innovation (CSI), formerly the Customer Support Consortium (CSC),1) offers the following Knowledge Management education and training
leadership
The Cynefin Company
The Cynefin Company, formerly Cognitive Edge, Cynefin with Cynefin North America also known as the Cynefin Centre, and the IBM Cynefin Centre for Organisational Complexity,1) offers the following Knowledge Management education and training
Catenaria
Catenaria, part of Inverca holding, offers the following Knowledge Management education and training
Knowledge management governance to drive strategy
Abstract: This paper investigates how Knowledge management (KM) governance drives the effective implementation of KM strategy in organizations. To this end, we analysed the survey evidence from 218 organizations from the perspective of KM governance, selection of techniques in the development and implementation of knowledge strategy and its alignment with business strategy. Based on
Governance and Leadership of Knowledge Management
Abstract: This chapter introduces a framework for analyzing governance arrangements of KM programs. The framework is used to analyze the organizational structures, processes and relational mechanisms, including leadership matters, which guide the KM program of a large European corporation. The analysis focuses on the issues KM leaders and staff encounter in defining their KM