Abstract: Many knowledge management initiatives start out strong but lose effectiveness over time. We have found in our customer base that there are natural Knowledge Champions that emerge organically, and they have been instrumental in keeping up the momentum of the knowledge programs at their companies. It is important to identify them based on
customer relationship management
engage Knowledge Management Conference**
The engage Knowledge Management Conference will take a deep dive into how organisations are having to handle more information every day than ever before, as nearly 2.5 quintillion bytes of data are generated daily. This sheer amount of data can quickly become unwieldy on both a company and at employee level – by joining this
Consortium for Service Innovation Member Summit (CSI Member Summit)*
The Consortium for Service Innovation Member Summit (CSI Member Summit), officially: Consortium Member Summit, formerly the Customer Support Consortium Members Conference and Customer Support Conference (CS), is a gathering where the CSI delves into the work of the previous year and explore what’s coming next on such topics like customer service, success and engagement (Knowledge-Centered
Digital Knowledge Manager skills in Marketing
Abstract: DKMs use all the data a company has to determine what data it needs to solve problems and drive strategy. The advent of today’s new intelligent services (Google Assistant/Home, Cortana, Siri and others) has created an accelerated curve. Google, Bing, Apple, Yahoo, Amazon and other increasingly intelligent services are driving