Abstract: So “knowledge management” is coming back into vogue. I have to wonder how much of its renewed popularity is due to certain tipping points in information volume, etc. What is a knowledge manager? Let’s ask a simpler question: “What kind of credentials does a knowledge manager need to have?” That
knowledge-centered support
Resource Center for Customer Service Professionals (RCCSP)*
The Resource Center for Customer Service Professionals (RCCSP) also known as the RCCSP Professional Education Alliance has offered the following Knowledge Management education and training
IHS Support Solutions*
IHS Support Solutions has offered the following Knowledge Management education and training
Help Desk Institute (HDI)
The Help Desk Institute (HDI), from 1999-2007 also known as ThinkService, part of the Tech Division of Informa,1) offers the following Knowledge Management education and training
Consortium for Service Innovation (CSI)
The Consortium for Service Innovation (CSI), formerly the Customer Support Consortium (CSC),1) offers the following Knowledge Management education and training