My STI Knowledge Management certification
Abstract: I just completed the certified knowledge management (CKM) program offered through Zavata (STI Knowledge). Going into the class, I wasn’t sure what to expect, but after completing the course it was clear that this wasn’t the KM certification for me. For someone developing a help desk knowledge base, this class and certification is great and did a good job of accomplishing it’s objective. The class was well done, but did not match my definition of knowledge management or where I think KM is heading.
Jeff Oxenford: Certified Knowledge Management (CKM). Jeff’s KM blog, April 27, 2006
Copyright © Jeff Oxenford. All rights reserved.
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Tags: Certified Knowledge Manager, compass knowledge, customer service, help desk, help desk support system, Jeff's KM blog, KM certification, knowledge bases, Knowledge Management Institute (KM Institute), Knowledge Management Professional Society (KMPro), passive knowledge, Resource Center for Customer Service Professionals (RCCSP), shadow knowledge, STI Knowledge*« Previous Article Next Article »