The Knowledge Management Education Hub

Conferences

• Henley Forum Conference*
  The Henley Forum Conference, formerly the Henley Forum for Organisational Learning and Knowledge Strategies Conference (Henley Forum Conference; 2014-2018) and the Henley Knowledge Management Forum Conference (Henley KM Forum Conference; 2000-2013), brings together thoughtful practitioners and practical academics from across knowledge management, learning and performance and the organisation development and change communities to share ideas and experiences. The Conference is open to non-members.

Training

Open to non-members training

• Advanced Course in Knowledge Management / Knowledge Management Advanced Course²⁾
  • Jun 2020: Advanced Knowledge Management Taster webinar
• Advancing your Change & Organisation Development (OD) Practice Course³⁾
  • Masterclass: Organisation Development (OD) & Change Refresh³⁾
• Knowledge Management (KM) Elements Webinar Series (2021-22: KM Essentials)
  • 2023: Jun, Sep & Nov (Members only)
    • KM Elements 1 – Knowledge Strategy
    • KM Elements 2 – Knowledge Marketplaces
    • KM Elements 3 – Artificial Intelligence
  • 2022: Jun, Sep & Nov (Members only)
    • …
    • KM Essentials Part 3 – Knowledge Culture
  • 2021: May, Sep & Nov
    • KM Essentials Part 1 – ‘Learning Before Doing’
      (Techniques: Peer Assist, Speed Consulting)
    • KM Essentials Part 2 – Learning During
      (Techniques: After Action Review, Good-Difficult-Diffrent, Liberating Structure ‘1-2-3-all’)
    • KM Essentials Part 3 – Learning After Doing
      (Techniques: Retrospects, Baton-Passing, Liberating Structure ‘W3 – What, So-what? How-what?’)
  • Skills Development Workshop: Convening Impactful Conversations (1 day onsite/online; New 2023)

Members-only training

• Virtual learning sets; Virtual peer assist

Seminars & Workshops

• Themed Forum Meetings (members only, some open to guests to increase the networking)
  
  Meeting history

  2023/242022/232021/222020/212019/202018/192017/182016/172015/162014/152013/142012/13...2006/072005/062004/052003/042002/032001/022000/01

  Overall Meetings Theme: Exploring hybrid working

  TBD
  

  Overall Meetings Theme: Transition in a changing world

  Jan 2023: Part 3 – Wider world
  Sessions: TBD

  Oct 2022: Part 2 – Organisational view
  Sessions: TBD

  Jul 2022: Part 1 – Individual view
  Sessions: n.a.
  

  Overall Meetings Theme: Securing and sustaining connections

  Jul 2021: Part 1: Collaborative connections in a hybrid world
  Sessions: Building Hybrid Working Culture by Leveling-up Digital Teams; Our Project Journey Map; Playful Principles for Productive Meetings (LEGO Sirious Play workshop); Using the Collaboration Maze (Case Study)

  Oct 2021: Part 2: Technological connections in a hybrid world
  Sessions: Technostress – the next chapter; Workshop: Developing a digital safety net in an uncertain world; Case study: Rebooting Learning for Engineers

  Jan 2022: Part 3: Organisational connections in a hybrid world
  Sessions: Leadership: The future of the workplace; Culture: The Equity Effect – building race equity into work to build better workplaces; Purpose: Connecting business and social value through connected leadership; KM4Dev Case Study: Building trust to sustain collaboration
  

  Overall Meetings Theme: Becoming Agile

  Apr 2020: ‘Part 1: Engaging a contingent workforce (virtual event)
  Sessions: Powering data driven knowledge strategies with Mercer Optics; Mercer Brain: Transforming content findability through artificial intelligence; How can your people networks accelerate change?; A CALM approach to leading in a digital age; Making sense of tech trends changing the workplace

  Jul 2020: Part 2: Becoming digital, the human face (virtual event)
  Sessions: A digital nativity that is truly human; Being remotely human; Our systemic interconnectedness in complex times (was: Systemic intelligence and constellations in organisations)

  Nov 2020: Part 3: Engaging a contingent workforce (was: Tech trends changing the workplace) (virtual event)
  Sessions: Gig work? It’s a collaboration, not just a contract; Médecins Sans Frontières: Engaging is saving; KPMG: Engaging for agility; UK high-performance support system (Liberating Brilliance); Engaging for creativity and innovation; Engaging in conversation to maximise insights (Knowledge Cafe); Skills for contingent work – and what to watch out for

  Feb 2021: Betwixt and Between (virtual event)
  Sessions: Stories in the betwixt and between; Stories of success – learning from the bright spots; Between stories – the new story of work for a new living age
  

  May 2019: In the here and now
  Change in the here and now; Mindfulness in business: beyond fad and fashion; Thinking well ‘in the eye of the storm’; Workplace Friendship

  Jun 2019: Recognising & refreshing great knowledge management
  Getting to ‘yes’, inspiring people to ‘buy into’ Knowledge Management & Organisational Development in their organisation; KM street food: Appreciating great Knowledge Management in practice (Knowledge Management practitioners share the secrets of their success); Creating a brighter future with Knowledge Management and Organisational Development workshop;

  Nov 2019: Facing the future
  Starting digital transformation the people way; Future workplaces: looking different, being successful; Designing for human motivation and engagement through gamification; Project Ninja! Gamification in practice
  

  Apr 2018: Activating organisational learning
  Learning from Big Data; Members’ Showcase: Financial Conduct Authority – A case study of Embedding Lessons Learned; Coaching for organisational learning; Optional: The Henley Forum Listening Project – Knowledgeable Practice for the next 10 years; Developing knowledge value with Action Learning; The Nuts & Bolts of Learning Transfer Workshop

  Jun 2018: Advancing Knowledgeable Practice
  Knowledge Management Room 101 workshop; Members’ Showcase: KPMG – Enabling the magnet for talent, building our Learning and Knowledge function; Optional: The Henley Forum Listening Project – Knowledgeable Practice for the next 10 years; Preparing for Tomorrow: the ISO KM standard and you

  Sep 2018: Absorbing complex change
  Conversations for complex change; Connecting Knowledge Management and change; Create your Collaborative Advantage; Optional: The Henley Forum Listening Project – Knowledgeable Practice for the next 10 years; Knowledgeable practice; Public service transformation

  Nov 2018: Accelerating innovation
  Innovating faster, stronger and better together; Members’ Showcase: Fluor – Knowvember: innovation over the long term; Innovation Hackathon: Hacks for management buy-in to support knowledge sharing; Optional: The Henley Forum Listening Project – Knowledgeable Practice for the next 10 years
  

  May 2017: Empowering conversation
  The Knowledge Café workshop: Empowering powerful conversations; Signposts: Henley Forum Members website (optional); ‘Speaking up’ workshop – empowering difficult conversations; Members’ Showcase: Lloyds Banking Group – Putting people at the heart of everything we do; After Action Review

  Jun 2017: Building connections
  Creating human connections in the workplace: (1) Making connections, (2) Exploring differences, (3) Sharing challenges and (4) Taking action; Organisational network analysis; Relational leadership; ‘Building the bridge from both sides’ – Mini simulation; Human factors in tacit knowledge transfer

  Sep 2017: Embedding Change: delivering value from knowledge and learning
  Developing your toolkit: Communities of practice; Developing your leadership qualities in times of change – Part 1, setting the scene; Part 2, developing the themes and workshop sessions; Members’ Showcase: Using stories to promote and reinforce change at Linklaters; Forum Research Project Report: Embedding Change; Implications and future challenges

  Nov 2017: Scanning horizons
  Mapping organisational systems and markets; Members’ Showcase: NATS – knowledge management challenges in managing thesupply chain; A practical approach to horizon scanning; Inter-organisational business networks – scanning dynamic horizons; Henley Forum research project report: Technostress
  

  April 2016: Activating organisational dynamics
  Activating the Oxfam Knowledge Network; Getting out of the knowledge traps: how to avoid imbalance; ‘A Question of Questions’ – The impact of business driven action learning; Without the fanfare – the role of the knowledge and learning professionals in delivering successful change; NEW: Developing your toolkit – Learning whilst Doing

  Jun 2016: Embedding resilience
  Understanding and building resilience in organisations; Technostress – How mobile technology and stress might affect the individual manager’s performance; NEW: Signposts – navigating Henley Forum content; Developing your toolkit: Learning before doing; Members’ Showcase: Financial Conduct Authority – Supporting factors and challenges to resilience; Knowledge Café: How can conversation contribute towards organizational resilience?

  Oct 2016: Encouraging agility
  Rethinking Public Services; Smart leadership for smart working; Signposts – navigating Henley Forum content; Members’ Showcase: Sky – From 26 to 1, an interactive case study; Lean innovatio; Developing your toolkit: Learning; How to maximise the returns on investment in process innovation

  Nov 2016: Enabling active collaboration
  Managing matrix and cross functional teams to become a place of strength and collaboration; Benefits of neo-generalism in creating connections and inspiring action; Double X framework for mapping collaboration
  Regulars: Members’ Showcase: Ofsted – Enabling active collaboration to support transformation; Developing your toolkit; Signposts – Navigating Henley Forum content on this theme
  

  Apr 2015: Learning to make a difference: knowing how to change

  Jun 2015: Working in internal partnerships to deliver change
  (with post-meeting masterclass and peer-assist)

  Sep 2015: Changing mindsets and behaviours

  Nov 2015: Operating knowledgeably in the new networked organisation (possible theme)
  

  Apr 2014: Communities of Practice. New perspectives and developments

  Jun 2014: Bringing outside learning in
  (with post-meeting masterclass and peer-assist)

  Sep 2014: Learning from Projects

  Nov 2014: Functionally aligned Knowledge Management
  

  Apr 2013: Workshop instead of meeting

  Jun 2013: Communities and networking in the organisation
  (with post-meeting masterclass and peer-assist)

  Sep 2013: Trends and Futures in Organisational Learning and Knowledge Work

  Nov 2013: Embedding Knowledge Management (possible theme)
  

  Apr 2012: Share with pride: Showcasing leading Knowledge Management practices and looking for transferable insights

  Jun 2012: Harnessing creativity and innovation to encourage ideas exchange

  Sep 2012: KM Forum Themed Meeting

  Nov 2012: Knowledge and Time (possible theme)

  Jan 2013: KM Forum Themed meeting

  …

  Nov 2011: Making the same mistakes and creating the same problems? Stop! – Developing collaborative behavior to make knowledge work to support agile organisations (1st Henley KM Forum/TFPL Connect extra-ordinary meeting)
  Reflections on thinking and engagement; Knowledge Management programme at NHS; KPMG – Challenges of promoting Knowledge Management across a fragmented global partner structure; Challenges of knowledge sharing and change in the third sector; Projects from the perspective of the Human Factors research

  …
  

  Sep 2006: Knowledge Management and Change

  Nov 2006: Shifting Mindsets

  Feb 2007: PEOPLE – A Source of Unlimited Knowledge Content (w. European Consortium for the Learning Organisation)
  Sessions: Getting Engaged; The Concept of New Learning; Joining up Learning: Integrating KM with the Learning Agendas of other Functions; How Communities of Practice Support Global Working – case material from Orange and Oracle; Industrial vs Knowledge Economy – Dare to Change the Rules of the Game; The Role of Leadership in Creating Capacity for Change; The Interface between Learning Theory and KM Techniques in the Health Care Context; KMPlus – A New Approach to KM for SMEs; Driving Performance Through Knowledge Management; Speakers’ Knowledge Cafes

  …
  

  Sep 2005: Monitoring your Knowledge Management Progress
  …, KM Forum Advice Session: Speedy Solutions to Knowledge Management challenges

  Nov 2005: Shaping the Conditions for Individuals to Make a Difference through Knowledge Management
  …, Knowledge Leadership Awards: Presentations from nominees in HP Consulting and Integration, Unisys and MWH

  Feb 2006: Transferring knowledge effectively

  Apr 2006: The Workplace of the Future and the Implications for the Future of KM
  

  Sep 2004: The nuts and bolts of managing explicit knowledge
  …, Knowledge Management Forum Clinic

  Nov 2004: Communities of practice and collaborative working

  Jan 2005: Intellectual capital and knowledge reporting

  Apr 2005: Knowledge Management Strategy in Fast Changing Organizations (incl. 2005 Knowledge Innovation Zone (KIZ) Student Prize)
  

  Sep 2003: Deriving Value from Knowledge

  Nov 2003: Knowledge Management Across External Organizational Borders
  …, Case Studies: Taylor Woodrow Construction, Vodafone

  Feb 2004: Quick Wins from Knowledge Management
  …, Case Studies: MWH, HP, Unisys, QinetiQ, Unilever, Thames Water

  Apr 2004: Organizational Culture Change: Building a Knowledge Sharing Culture
  …, Case Studies: T-Mobile, HP Services
  

  Sep 2002: Leveraging knowledge in the Marketing function
  …, Case Study: ‘Using Knowledge Management in BT’s Marketing’ (BT Consulting)

  Nov 2002: Innovation and managing new knowledge in R&D
  …, Case Study: ‘Making Connections’ (QinetiQ)

  Jan 2003: Exploiting knowledge in Project Management
  …, Case Study and Workshop: ‘Project Management in Construction Industry’ (Ove Arup and Hemdean Consulting)

  Apr 2003: HR’s role in sustaining human capital
  …, Case Studies: ‘Knowledge Management Working with HR’ (Unisys), ‘Convergence of HR and Knowledge Management’ (DTI)
  

  2001/02 meetings: September 2001, November 2001, February 2002, April 2002

  Practitioner Briefings: Abbey National-Meeting the Knowledge Management technology needs of users; Aegis-Maintaining the quality and relevance of knowledge; Celemi-Using Knowledge Management metrics to support business decision making; CGEY-Supporting the flow of knowledge across organisational boundaries; EC Harris-Supporting the flow of knowledge through the organisation; DTI-Creating a compass to reveal knowledge –”knowing what we know”; Egon Zehnder-Creating a compass to reveal knowledge –”using what we have got”; Infraco-Capturing lessons learnt to improve decision making; Lloyds TSB-Connecting people to fill knowledge gaps; Qinetiq-Using training and performance management to support Knowledge Management; ThamesWater-Using technology to support emergence of communities; Unisys-Using technology in Knowledge Management

  Case Studies: Abbey National, European Knowledge Management Forum, Qinetiq, Skandia, Unisys, Vodafone
  

  Four meetings between June 2000 and April 2001

  Special Presentations: Knowledge Management Using Your Head; Getting Personal about Knowledge; How Storytelling Ignites Action in Knowledge Organisations; The Knowledge Cycle;

  Case studies: Aegis, Buckman Laboratories, Cap Gemini Ernst & Young, DERA, Ericsson, ICL, KPMG, Microsoft, Skandia
  

• Workshops
  • Jul 2023: Business Partnering for Knowledge Management (KM) Professionals (POSTPONED to Oct/Nov 2023)
  • Jun 2023: Assessing Value of Knowledge Management (KM)
  • 2013/14: Changing the frame: an inclusive approach to evaluating the impact of knowledge Management programmes and activities
  • 2012/13: Introductory workshop: Knowledge Driven Leadership Agility; Additional workshop planned
  • Jan 2002: Harnessing the force of storytelling in the knowledge organisation
    (BizMedia, in association with Henley Management College, Knowledge Management Forum)
• Research Summits
  • May 2018: Embracing Difference for change – A research summit for change agents: Exploring how to encourage acceptance of different ways of working
  • Nov 2017: Energising Knowledge Sharing in Today’s Workplace
  • Oct 2017: Embracing Difference – A research summit for change agents: Exploring how to encourage acceptance of different ways of working

Communities

• Action Learning Groups
• Project Working Groups
• Special Interest Groups*
  • 2006-2008: Knowledge Management in the Public Sector
  • 2004-2005: Knowledge Management in Construction
  • 2002-2005: Intranets and (Information) Portals
  • 2001 (planned)
    – Human resources, culture, organisational learning, reward systems
    – Enabling technologies including intranets and mobile computing
    – Knowledge management strategy and implementation
    – Valuation and management of intangible assets
    – Transformation of business practices
    – Personal knowledge management
• Book Group*

Meetings

• Henley Forum Key Contacts Gatherings – to collaboratively craft the blueprint for The Henley Forum annual program
  Sep 2023
• Action Research projects & Action Learning Groups Meetings
• Book group meetings – Discussions on the implications of books related to Organisational Learning and Knowledge Strategies
  2014/15: The Social Animal by David Brooks; Organizations Don’t Tweet, People Do: a manager’s guide to the social web by Euan Semple; Tribes: we need you to lead us by Seth Godin; Finding our way, a collection of essays by Margaret Wheatley
• Project Working Group Meetings
  2015/16: Managing the change process; Energising the squeezed middle; Developing internal partnerships for change

Online Events

• THF Network Community Coffee Sessions (monthly, 1st of month; members only)
  – Dec 2023: TBC
  – Nov 2023: TBC
  – Jun 2023: What trends and themes are you noticing in the world of KM, OL, Change and OD?
  – May 2023: TBC
  – Feb 2023: Creating an engineering learning culture at Lloyds Banking Group; Conversation: How hybrid working has changed the learning landscape
  – Dec 2022: 2022 wins, 2023 goals & Merry Christmas
  – Nov 2022: Project IRIS: Are Communities of Practice still the right approach for transferring know-how, best practice and lessons learnt or is there a new or different approach?
  – Sep 2022: TBD
  – May 2022: TBD
  – Mar 2022: Knowing, learning, adapting, innovating (Henley Forum Confewrence satellite event)
  – Feb 2022: CANELLED
  – Dec 2021: TBD
  – Nov 2021: TBD
  – Oct 2021: TBD
  – Sep 2021: The Return to the Office
  – Jul 2021: Storytelling
  – Jun 2021: TBD
  – May 2021: Post-conference networking
  – Apr 2021: Pre-conference networking
  – Mar 2021: British Council – what we learnt in 2020
  – Feb 2021: Know the value of your Knowledge Management team (The National Lottery Community Fund)
  – …?
  – Nov 2020: What sparks our curiosity; The paradox between knowledge sharing and information security
  – …?
  – Aug 2020: THF Network Community Coffee (Aug 3)
  – Jul 2020: THF Network Community Coffee
  – Jun 2020: 3rd THF Network Community Coffee
  – May 2020: What’s occupying your mind?
  – Apr 2020: 1st THF Network Community Coffee
• Recorded Webinar/Online Briefings on topics in Organisational Learning and Knowledge Strategies (2014/15)
• LinkedIn Discussions on topics in Organisational Learning and Knowledge Strategies
  (2013/14) Changing the frame: an inclusive approach to evaluating the impact of KM programmes and activities; Communities and networking in the organisation; Sharepoint; Trends and Futures in Organisational Learning and Knowledge Work; Embedding KM

Awards

Henley Forum Awards

• 2020 (Award ceremony @ Henley Forum Conference)
  • Knowledge & Organisational Learning category:
    International Fund for Agricultural Development: Knowledge Management Coordination Team, placecube: Knowledge Hub (Highly Commended), The National Lottery Community Fund: Knowledge and Learning Team, Projecting Success, Western & Southern Financial Group: Knowledge Services Team (Winner)
  • Change & Development category:
    British Council: Central Design and Organisational Team 2016 -2019 / Rugare Nyandoro, Kellogg Company: Cross Functional Power Team, Lloyds Banking Group: Monica Danese-Perrin, NHS Health Education England: Corporate Portfolio Team (Winner)

Knowledge Leadership Awards

• 2005 (Award Ceremony @ Henley KM Forum Meeting)
  • Knowledge manager category:
    Gill Wignall, HP Services (winner); David Eddy, MWH (runner up); Kevin Scheetz, Unisys (runner up)
  • Knowledge activist category:
    Bricknell, Unisys (winner); Jane Campbell, MWH (runner up)
  • Special Award:
    Professor Richard Potter, QinetiQ