The Knowledge Management Education Hub

Communities

Chapters

• SIKM Global Group (start: Aug 2005)
  • SIKM Community Champions
• SIKM Boston Chapter (start: Jan 2009)
• SIKM Dublin (start: 10/2025)
• SIKM NYC Group (Dec 2015 – Dec 2016)
• SIKM San Francisco Bay Area Group (start: Sep 2018)
• Detroit KM Community

Subgroups

• Knowledge Management Peer Mentoring Program Community

Training

• Would you like to have a KM MENTOR? Peer Mentoring Programme for KM practitioners (start: 2023; w. KM4Dev)
  Info/Review Sessions:
  Feb 2025: KM Peer Mentoring Program Update
  Feb 2024: KM Peer Mentoring Pilot Debrief

  KMGN Global Week Sessions
  2025: Stories of our 30 Years in KM: The Unvarnished Truths (with Liam Fahey, Stan Garfield and Dave Snowden); To Transfer Knowledge and Expertise: MENTORING works!

Conferences

• Midwest Knowledge Management (KM) Symposium*
  (Organizer: Midwest KM Community; Pioneer Knowledge Services)

Meetings

• Monthly SIKM Leaders Community Calls
  
  List of Community Calls

  Usually on the third Tuesday of the month; Meeting platform; Member access to schedule w. links to past calls’ follow-ups (incl. slides, recordings, etc.; Registration required!); Since 2017 supported by Susan Ostreicher

  20272026202520242023202220212020201920182017201620152014201320122011201020092008200720062005

  • 2027-01-19: TBD (Annie Green)
  • 2027-02-16: Finding Knowledge: Search and AI in Knowledge Management (Agnes Molnar)

  • 2026-01-20: inqli – knowledge-sharing platform (Rebecca Kirstein Resch)
  • 2026-02-17: TBD (Rachel Teague)
  • 2026-03-17: PairUp (Emily Harburg)
  • 2026-04-21: Phlow (Bruno Pereira and Carlo Nicora)
  • 2026-05-19: TBD (Victoria Ward)
  • 2026-06-16: TBD (Ana Neves)
  • 2026-07-21: TBD (Johel Brown-Grant)
  • 2026-08-18: Knowledge Hiding (Vincent Ribière)
  • 2026-09-15: Generative AI and RAG (Retrieval-Augmented Generation) (Rob Bogue)
  • 2026-10-20: Knowledge Retention (Brittany Persinger)
  • 2026-11-17: The Future-Proofing of Knowledge Management (KM) (Badou Bousso)
  • 2026-12-15: TBD (Jim McGee)

  • 2025-01-21: Knowledge Management (KM) Applications of Story Thinking (John Lewis)
  • 2025-02-18: What Academic Research Can Teach Us About ESN (Enterprise Social Network) and Intranet Adoption (Dennis Pearce)
  • 2025-03-18: Computers, hyperlinks, networks, information and knowledge: Shifts in knowledge and power over the past 25 years (Jon Husband)
  • 2025-04-15: Empowering Organizational Learning: Fostering a Culture of Knowledge Sharing (Sven Rinke)
  • 2025-05-20: A Next Gen Employee Engagement Solution (Cindy Gordon; was: Advancing Employee Engagement using Mood and Natural Language Processing Intelligence)
  • 2025-06-17: How I use the principles of KM to build high-quality semantic products for organizations (Helen Lippell)
  • 2025-07-15: Knowledge Management (KM): A corporate value creation context (with thoughts on implications for AI) (was: Knowledge Management (KM) and AI in the context of corporate value creation) (Mary Adams)
  • 2025-08-19: Will Computers Be Able to Exhibit “Artificial Intuition”? (Jay Liebowitz)
  • 2025-09-16: “AI Killed the Knowledge Manager” (But People Brought it Back to Life): A KM Revival Story (Stephanie Barnes)
  • 2025-10-21: Community of Practice Success Factors (Rachel Happe; was: The Value of Digital Communities of Practice (CoP) Networks In Cultural Cohesion; part of the KMGN Global Knowledge Week 2025)
  • 2025-11-11: Leveraging Digital CoPs to Boost Marketing & Innovation: Case Study of Kabod Group in Ghana (Christian Elongue)
  • 2025-12-16: Upstream and downstream benefits of Knowledge Management (KM) (Andrew Herd; was: Using retro-AI to solve current user learning needs and take Knowledge Management (KM) into the future today)

  • 2024-01-16: Reblooming the Knowledge Movement: The Democratization of Organizations (Alex Bennet and Robert Turner; was: Unleashing the Human Mind (Alex Bennet))
  • 2024-02-20: Sensemaking in Complexity (with a dash of dealing with a pandemic) (Harold Jarche)
  • 2024-03-19: Radical Knowledge Management: Helping Humans in an AI World (Stephanie Barnes)
  • 2024-04-16: Lean Knowledge Management: How NASA Implemented a Practical KM Program (Roger Forsgren)
  • 2024-05-21: Knowledge Communities and Innovation Ecosystems (Madanmohan Rao)
  • 2024-06-18: Knowledge Portals, Knowledge Hubs, and Taxonomies (Heather Hedden; working title: Knowledge Hubs and Taxonomies)
  • 2024-07-16: Interdisciplinary Studies and the Anatomy of KM Leaders: Leveraging Adjacent Disciplines for Individual and Collective Success (Or more simply, reflections from a veteran KM practitioner) (Kim Glover) (was: Knowledge Serendipity: Networks, Conversations, and Interactions (Valdis Krebs))
  • 2024-08-20: Imaginize World: Building a New World for Upcoming Generations (Jane McConnell; working title: Imagine Ourselves in 2043 )
  • 2024-09-17: Lessons Learned Using GenAI on Sugarwork (Vanessa Liu and Judith Williams; was: TBD (Jay Liebowitz) – postponed to Aug 25)
  • 2024-10-15: Preview of the 19th International Conference on Knowledge Management (ICKM) October 21-22, 2024 at Kent State University (Kendra Albright and Preview of the 19th International Conference on Knowledge Management (ICKM) October 21-22, 2024 at Kent State University; was: The Kent State University Graduate KM Program (Kendra Albright))
  • 2024-11-12: Knowledge Intelligence: The Role of AI in Knowledge Management (KM), and the Role of Knowledge Management (KM) in AI (Zach Wahl)
  • 2024-12-17: Revisiting an Eternal Question: How Good Is My Search? (Lee Romero; Working title: Proposing a standard quality KPI for enterprise search)

  • 2023-01-17: The impact of organizational design on knowledge sharing (Mark Britz; planned was: Current and future role of AI in Knowledge Management processes (Ginetta Gueli and Luna Leoni))
  • 2023-02-21: Knowledge Management at Ubisoft (Marc Bramoulle)
  • 2023-03-21: International Expert Mapping Using GuruScan (Bart Verheijen; working title: Managing Knowledge for Accelerating Innovation – OR – Collaborative connections across organizational boundaries)
  • 2023-04-17: Knowledge-Centered Service (KCS) (Beth Coleman)
  • 2023-05-16: Why we should not be describing knowledge (indiscriminately) as an asset (Patrick Lambe)
  • 2023-06-20: KM Global Network: Bringing a better future to Knowledge Management. Together. (Moria Levy)
  • 2023-07-18: Slalom: Building a Global Knowledge Center from the ground up (Gloria Burke; working title: Knowledge Path: A solution to facilitate onboarding and ongoing learning; How to create a KM strategy from the ground up)
  • 2023-08-15: The AI Powered Enterprise: Knowledge Engineering and Generative AI (Seth Earley; working titles: The role of Knowledge Management and knowledge architecture in Generative AI; The AI-Powered Enterprise)
  • 2023-09-19: The ISO 30401 Implementation Toolbox (Moria Levy)
  • 2023-10-17: Formulating a Governance Model for Human and Machine Knowledge (Art Murray)
  • 2023-11-21: The Hallways of Learning (Nancy Dixon; working title: Conversations to Rebuild and Sustain Organizations to Be for Humanity)
  • 2023-12-21: Glean: Meet Your AI-powered Work Assistant (Lauren Kennedy)

  • 2022-01-18: GE Energy: A system-thinking approach to a learning organization transformation (Rachad Najjar)
  • 2022-02-15: The Crossroads of Information Architecture and Knowledge Management (Peter Morville)
  • 2022-03-15: Accelerating Knowledge at Scale: A mini case study (Vanessa DiMauro; title was: Trust Building as a Key Pillar of Knowledge Management)
  • 2022-04-19: To ISO or not to ISO? ISO 30401: Knowledge Management Systems from an Auditor’s Perspective (Patricia Eng; title was: The ISO Audit Experience) – 200th Call
  • 2022-05-17: Knowledge Retention Framework and Maturity Model (Rocio Sanz and John Hovell)
  • 2022-06-21: Delivering the Olympic Games During a Pandemic: A Knowledge Management perspective (Chris Payne)
  • 2022-07-19: Why Knowledge Leaders Should Drive Change or Knowledge Management: What’s changed and what hasn’t – and why we still need to change (Adriaan Jooste)
  • 2022-08-16: Aligning Knowledge Management and the Digital Employee Experience at Blend (Curtis Conley; title was: Introducing Knowledge Management to a Fintech Company)
  • 2022-09-20: Creating Strategic Intent to Drive Purposeful Collaboration (Dan Ranta and Arielle Band)
  • 2022-10-18: Developing the next generation of Knowledge Management practitioners (Rory Huston & friends panel)
  • 2022-11-15: Becoming Adaptable: The art of creative facilitation to develop individuals and collective capabilities and to share knowledge (Arthur Shelley)
  • 2022-12-20: Lessons learned that work: The case for case based learning (Andrew Muras)

  • 2021-01-19: Integration of knowledge and innovation standards (Ron Young)
  • 2021-02-16: Lessons Larned: Tips & Tricks for Your Lessons Learned Program (Nirmala Palaniappan; was: Knowledge Management Lessons Learned in a Non-IT Organization)
  • 2021-03-16: Knowmadic Working in Organizations (Joitske Hulsebosch)
  • 2021-04-20: Translating Effective Sustainability Conversations into Network Design (Kate Pugh; was: Update on Research on AI for Smarter Conversation)
  • 2021-05-18: Artificial Intelligence & Big Data In Knowledge Management (Tony Rhem)
  • 2021-06-15: Data Curation: Data probity in a time of COVID (Gavin Chait)
  • 2021-07-20: Knowledge Management (still) Matters: Lessons from the Field (John Girard)
  • 2021-08-17: Communities of Practice: Challenges, Curiosity and Dragons (Andrew Trickett) (was: Integrating Change Management and Knowledge Management to Optimize Uptake & Knowledge Transfer in the Age of AI/Machine Learning and a New Workforce (Kathy Hagen))
  • 2021-09-21: Co-creating a knowledge management methodology with industry (Matt Seaman)
  • 2021-10-19: The Value of Knowledge: A quick flyover, and introducing Knowledge Resources Management (KRM) (was: The Value of Knowledge: The Economics of Enterprise Knowledge and Intelligence) (Tim Powell)
  • 2021-11-23: Expert Knowledge Transfer: Reflections and Panel Discussion (Cayly Dixon w. Madelyn Blair, Kate Pugh, and John Hovell)
  • 2021-12-21: Building Resilience: Resilient Leadership and Knowledge Management (Madelyn Blair)

  • 2020-01-21: Alchemy of Data Elements: Top Down Meets Bottom Up (David Eddy)
  • 2020-02-18: The Impact of Data Analytics in Digital Transformation Programs (Luis Suarez)
  • 2020-03-17: Conversational Leadership: Leading a conversational approach to life (John Hovell and David Gurteen)
  • 2020-04-21: Chefs’ Stories from the Knowledge Management Cookbook (Chris Collison)
  • 2020-05-19: Navigating Knowledge to the User / was: Keeeb’s Enterprise Intelligence Platform (Tom Barfield) – 15th Anniversary Call
  • 2020-06-16: Could a Rural Island Inspire Knowledge Management Approaches? (Alice MacGillivray)
  • 2020-07-21: Delivering Real Benefits: Knowledge Management at Petroleum Development Oman (Hank Malik)
  • 2020-08-17: Navigating the Future Knowledge Agenda: Longitude… Knowledge Navigation Beyond Borders… Intellectual Capital (Leif Edvinsson)
  • 2020-09-15: Knowledge Services (Guy St. Clair and Barrie Levy)
  • 2020-10-20: More Than A Feeling: Knowledge Management & Emotion (Matt Moore; planned was: Most challenging questions and biggest fears for Knowledge Management)
  • 2020-11-17: Introduction to Conversational Leadership (David Gurteen)
  • 2020-12-14: Behavioral DNA of Collaborative Leaderhip (Arthur Shelley)

  • 2019-01-15: Digital Transformation (Jean-Claude Monney)
  • 2019-02-19: Communities of Practice Stand Up and Sustainment in International Financial Institutions (Bill Kaplan)
  • 2019-03-19: Knowledge Audits (Patrick Lambe)
  • 2019-04-16: Measuring the value of the communities: Schneider Electric case study (Louis-Pierre Guillaume)
  • 2019-05-21: Applying Knowledge Management to a Business Need: Strategic Onboarding (Paul McDowall)
  • 2019-06-18: Conversational AI – From social media, to machine learning: Getting the news before it’s news (Kate Pugh)
  • 2019-07-16: Let’s start to manage knowledge, not information (Dave Snowden)
  • 2019-08-20: Understanding your customer’s knowledge journey: implications for Knowledge Management and Customer Expereince (CX) (Tom Stewart)
  • 2019-09-17: Deep Smarts (Dorothy Leonard)
  • 2019-10-15: The ISO Knowledge Management Standard (Nick Milton)
  • 2019-11-19: Digital Workplace Experience: Building a Collaborative Culture at General Electric (Dan Ranta and Rachad Najjar)
  • 2019-12-17: Bridging Islands of Knowledge – both real and metaphorically (Arno Boersma)

  • 2018-01-16: Knowledge Management and Startups (Andrew Gent)
  • 2018-02-20: Building Smarter Organizations (Gordon Vala-Webb) – 150th Call
  • 2018-03-20: Knowledge Management and Office 365: What’s Possible, What’s Transformative, and What You Need to Know (Sue Hanley)
  • 2018-04-17: The Art of Creating a Trust Space (Nancy Dixon)
  • 2018-05-15: Knowledge and Learning in Organizations: What a knowledge sharing and learning organization looks like (Valdis Krebs)
  • 2018-06-19: Capabilities, not Strategies (Larry Prusak)
  • 2018-07-17: The NASA Knowledge Management Story (Ed Hoffman)
  • 2018-08-21: What Does Done Look Like? The Educational Testing Services (ETS) Knowledge Story 2002-2017 (T.J. Elliott)
  • 2018-09-18: The BBC Knowledge Management Story (Euan Semple)
  • 2018-10-16: Social Learning Leadership: A Conversation (Etienne and Bev Wenger-Trayner)
  • 2018-11-20: The relationship between Intellectual Property Management and Knowledge Management: How to manage intangibles (Denise Lee and Phil Barnett)
  • 2018-12-18: High-Touch Knowledge Management for a High-Tech World: Results of APQC Knowledge Management Benchmarks and Metrics (Carla O’Dell)

  • 2017-01-17: Integrating Principles of Design Thinking into Knowledge Management (Arno Boersma)
  • 2017-02-21: Empowering Experts Everywhere: Practical ways this works in Customer Support/Operations (Phil Verghis)
  • 2017-03-21: The Current State of Knowledge Management (Steve Denning & Stan Garfield)
  • 2017-04-18 Working Out Loud (John Stepper)
  • 2017-05-16: Content Analytics (Sean Fox)
  • 2017-06-20: Automatic and Rapid Generation of Massive Knowledge Repositories from Data (Frank Guerino)
  • 2017-07-18: How Can Knowledge Management Be Used to Support New Hires? (Cayly Dixon and Aaron Buchsbaum)
  • 2017-08-15 Digital Workplace and Enterprise Social Network business architecture (Catherine Shinners)
  • 2017-09-19: Revised Knowledge Management success model with measurements for success (Murray Jennex)
  • 2017-10-17: Four Discussion Disciplines to Drive Effective Online Collaboration (Kate Pugh)
  • 2017-11-21: GE’s Knowledge Sharing Program (Dan Ranta)
  • 2017-12-19: Coveo’s Relevance Maturity Model (Mark Floisand)

  • 2016-01-19: Cognitive Computing (Ken Martin)
  • 2016-02-16: Agile Knowledge Management (Bill Kaplan)
  • 2016-03-15: Collections at Accenture (Steve Berzins & Thomas Hsu)
  • 2016-04-19: Open Data – Knowledge Management with a Public Benefit (Gavin Chait)
  • 2016-05-17: Knowledge Management’s Role in the Consumerization of IT (Curtis Conley)
  • 2016-06-21: Social Collaboration – A Path to Business Value (Greg Nemeth)
  • 2016-08-16: Interactive session: creative knowledge co-creation (Arthur Shelley)
  • 2016-09-20: Is organizational development (OD) the future of Knowledge Management (KM), or is KM the future of OD? (John Hovell)
  • 2016-10-18: The Social Context of Knowledge Management (Al Simard)
  • 2016-11-15: No call
  • 2016-12-13: No call

  • 2015-01: Doing More with Less: The Impact of Strategic Capability Mapping on Enterprise Resource Allocation (Sales, R&D, Manufacturing): Roberto Evaristo
  • 2015-02: How Great KMers are Innovation Conveners: Kate Pugh
  • 2015-03: Key cultural practices & dimensions that drive services differentiation: Doug Madgic and Andre Karamanian
  • 2015-04: BAE Systems Knowledge Management: US & UK perspectives: John Hovell and Andrew Muras
  • 2015-05: What can Knowledge Management learn from Sports Science?: Cory Banks
  • 2015-06: Discussion on Expertise Location; Reflecting on 10 years of the SIKM Leaders Community – 10th Anniversary Call
  • 2015-07: KNOWledge SUCCESSion: Arthur Shelley
  • 2015-08: MITRE’s Knowledge-Driven Enterprise Strategy: Donna Cuomo & Jean Colbert
  • 2015-09: Leveraging the Long Tail of Enterprise Knowledge for the Digital Workplace: Diane Berry
  • 2015-10: Selling Knowledge Management services in your organization: Adriaan Jooste
  • 2015-11: Knowledge Management Trend Spotting: A Conversation: Kate Pugh & Larry Prusak
  • 2015-12: Personal Knowledge Management and expression of information from desktop to enterprise: Howie Cohen

  • 2014-01: Building Community: A Conversation on planning, stewardship, and keeping it human: Catherine Shinners
  • 2014-02: When Tacit and Explicit Knowledge aren’t Enough: Steve Wieneke
  • 2014-03: Get in the Game: Driving Exceptional Behaviours Through Gamification: Thomas Hsu and Steve Kaukonen
  • 2014-04: Best Practices for Knowledge Transfer in Mergers & Acquisitions: Thomas Blumer
  • 2014-05: Facilitating ideation with external open collaborative communities: Karla Phlypo
  • 2014-06: Enhancing Knowledge Flows with ESN: Gordon Vala-Webb
  • 2014-07: Losing Your Minds: Capturing, Leveraging & Retaining Organizational Knowledge: Bill Kaplan
  • 2014-08: The Right Knowledge Management Technologies for Your Enterprise: Tony Byrne
  • 2014-09: Knowledge Management: A Benchmark Study of Contemporary Practices: Marcie Zaharee and Marilyn Kupetz of MITRE
  • 2014-10: Yammer Groups & Business Value: Does size matter?: Lee Romero
  • 2014-11: The Other Knowledge Management Adoption Challenge: Mary Abraham
  • 2014-12: The Yin and Yang of Knowledge Management: Al Simard

  • 2013-01: Getting Beyond Simple Social: Thomas Vander Wal
  • 2013-02: Trends in knowledge management: Carla O’Dell and Cindy Hubert of APQC
  • 2013-03: Leading Effective Virtual Teams: Nancy Settle-Murphy
  • 2013-04: Judgment and Practical Wisdom: Larry Prusak
  • 2013-05: Taking Knowledge Flow Management to the Next Level with Social Media: Frank Leistner and Gordon Vala-Webb
  • 2013-06: Knowledge Sharing at ConocoPhillips: Dan Ranta
  • 2013-07: Learning at BAE Systems: John Hovell
  • 2013-08: A win-win: Bridging Theory with Practice via Columbia Capstone project: Linda Hummel
  • 2013-09: Organizational Conversation: David Gurteen – 100th Call
  • 2013-10: Knowledge Management and Happiness at Work: Alexis Adair
  • 2013-11: Where to Look for Knowledge Management Success: Murray Jennex
  • 2013-12: 3 Eras of Knowledge Management: Where Has it Been and Where is it Going?: Nancy Dixon

  • 2012-01: Social networking with text mining and analytics for Knowledge Management: Ken Martin
  • 2012-02: Aligning People, Process and Technology in Knowledge Management: Stephanie Barnes
  • 2012-03: Reflections on Knowledge Management Practice – 15 months into a Knowledge Management startup: Richard Vines
  • 2012-04: Organizational RQ: Anne Marie Knott
  • 2012-05: From Knowledge Stocks to Knowledge Flows – Opportunity & Challenges: John Hagel
  • 2012-06: Knowledge Manageability: Al Simard
  • 2012-07: Search Analytics: Understanding the Long Tail: Lee Romero
  • 2012-08: Engaging for Knowledge Management Success: Build, Maintain, Outperform: Jeff Hester
  • 2012-09: Graphic Facilitation: Nancy White
  • 2012-10: Community Leadership: Curtis Conley and Lori Brown
  • 2012-11: Hosted Enterprise Metadata: Russell Manley
  • 2012-12: Too Big to Know: David Weinberger

  • 2011-01: Net-Centric Approach to Tacit Knowledge Management: Michael Brown
  • 2011-02: Student-centred Knowledge Management strategies: Steve Cayzer
  • 2011-03: Why do great Knowledge Management programs fail?: Steve Denning
  • 2011-04: Implementing content rating behind the firewall: Dave Thomas
  • 2011-05: Knowledge is Fluid; Upcycling Knowledge: Steve Wieneke
  • 2011-06: Integrated Knowledge & Learning Organization; Social Task Networks: Karla Phlypo and Stan Rosenschein
  • 2011-07: Culture & Adoption and Content Harvesting
    Steve Kaukonen and Stacie Brenkovich of Accenture
  • 2011-08: Being the convener: facilitating tacit knowledge-sharing: Kate Pugh and Roberto Evaristo
  • 2011-09: Knowledge Transfer in a Digital World – The shift is on!: Kent Greenes
  • 2011-10: Social Media in the Enterprise: the future is here – how can we make it work?: Tom Short, Mary Abraham, Peter Hobby, and Kate Pugh
  • 2011-11: Breaking free from the old structures holding back online Knowledge Management: Ephraim Freed

  • 2010-01: Radical Management: Creating a Safe Space for Knowledge Management: Steve Denning
  • 2010-02: Rethinking Ourselves (Knowledge Management People) as Technology Stewards: Etienne Wenger, Nancy White, and John Smith
  • 2010-03: Making a Difference: Removing barriers to knowledge flows: Arthur Shelley
  • 2010-04: Knowledge transfer toolkit program: Keith De La Rue
  • 2010-05: Idea Management at State Farm: Carol Csanda
  • 2010-06: Sharing lost know-how – solve thorny problems with the Knowledge Jam: Kate Pugh
  • 2010-07: Knowledge Management and Application Domain: Steve Wieneke and Karla Phlypo
  • 2010-08: Social Learning: Marcia Conner
  • 2010-09: Using Chaos Theory to Enable Real Time Awareness: Thierry Hubert and Bill Ives
  • 2010-10: What intranet innovations can do for Knowledge Management: James Robertson
  • 2010-11: Results through Collaboration and Knowledge Management at Cisco: Doug Madgic
  • 2010-12: A Knowledge Agenda: Managing More than Knowledge: Al Simard

  • 2009-01: Creating Successful Knowledge Management Business Plans and Goals: Bernadette Boas
  • 2009-02: Impacts of behavior on knowledge transfer and project outcomes: Arthur Shelley
  • 2009-03: Building a Knowledge Ecosystem: Raj Datta
  • 2009-04: Interviewing Skills for Discovering Unconscious Knowledge: Carl Gaertner
  • 2009-05: Adaptive Knowledge Architectures: Andrew Gent
  • 2009-06: Managing Knowledge Loss Due to Workforce Attrition: Bill Kaplan
  • 2009-07: Understanding our Hidden Diversity: Steve Wieneke – 50th Call
  • 2009-08: Sustainable Knowledge Management: Andrew Gent
  • 2009-09: Planning & Running Successful Virtual Meetings: Nancy Settle-Murphy
  • 2009-10: Community Metrics: The Novell Approach: Lee Romero
  • 2009-11: Using Expertise: The Story So Far: Matt Moore
  • 2009-12: Relationship of Learning, Knowledge and Sustaining Innovation: Rick Wallace

  • 2008-01: Facilitated Better Practice Transfer: Kent Greenes
  • 2008-02: Knowledge Management Adoption at EDS: Jason Ferguson
  • 2008-03: Results from the Fluor Knowvember Campaign: John McQuary and Tara Keithley
  • 2008-04: Knowledge Management at Boeing: Jim Coogan
  • 2008-05: Collaboration at Accenture: Stacie Jordan
  • 2008-06: Knowledge Management at 3M: Barry Dayton
  • 2008-07: Replacing a Lessons Learned Database with a Visible Learning Process: Steve Wieneke of GM
  • 2008-08: Content Supply? Meet Knowledge Demand! The Case for Knowledge Planners: Marc Solomon of PRTM
  • 2008-09: Collaborative Networks and the New Enterprise: Hubert Saint-Onge
  • 2008-10: Developing, Deepening and Retaining Expertise: Richard McDermott
  • 2008-11: Knowledge Management at ManTech International: John Hovell
  • 2008-12: Knowledge Services: A Business Framework for Knowledge Management: Al Simard

  • 2007-01: Demand Driven Knowledge Management and Ignorance Elimination: Bruce Karney
  • 2007-02: Generational differences and their impact on collaboration: Lynn Busby of IBM
  • 2007-03: Driving Outstanding Customer Experience to the Bottom Line: Marilyn Martiny
  • 2007-04: Modeling Complexity with Value Network Analysis: Verna Allee
  • 2007-05: GM Case Study Preview & The Knowledge Management Domain: Steve Wieneke and Karla Phlypo
  • 2007-06: Knowledge Management for Call Centers: Greg Reid
  • 2007-07: Learning and Performing: Rick Wallace of APC
  • 2007-08: Business narrative experiences at Anecdote: Shawn Callahan
  • 2007-09: The Kingdom of Taxonomy: Patrick Lambe
  • 2007-10: Knowledge Harvest Facilitation: Kate Pugh and Nancy Dixon
  • 2007-11: Knowledge & Innovation Management: Christian De Neef and Ives De Saeger
  • 2007-12: Implementing Knowledge Management in an ITIL Environment: Stephanie Barnes

  • 2006-01: Knowledge Management at Cisco Advanced Services: Doug Madgic and Gary Borella
  • 2006-02: Building a Knowledge Culture at MindTree Consulting: Raj Datta
  • 2006-03: Caterpillar Knowledge Network: Reed Stuedemann
  • 2006-04: What blogs and wikis bring to business and knowledge management: Bill Ives
  • 2006-05: Making learning & performing routine: Kent Greenes
  • 2006-06: Blogging and Knowledge communities – is there a connection?: Jack Vinson
  • 2006-07: Eight Strategies for Maximizing the Value of Knowledge Sharing: Sanjay Swarup
  • 2006-08: Virtual Collaboration in the Global Enterprise: Brian Gorman
  • 2006-09: Discussion on Knowledge Management: Steve Denning
  • 2006-10: How to leverage public education by means of a collaboration strategy: Mike Koffman, Jillian Darwish, and Matt Saddler
  • 2006-11: Nurturing Trust – Leveraging Knowledge: Peter West
  • 2006-12: Networks and Sensemaking: Themes from Net Work: Patti Anklam

  • 2005-06: Roundtable
  • 2005-07: Unisys Services Knowledge Management Program: Paul Rehmet
  • 2005-08: Roundtable
  • 2005-09: Roundtable
  • 2005-10: Roundtable
  • 2005-11: Knowledge Enablement in IBM Global Services: Mark May
  • 2005-12: Thinking for a Living: Improving the Performance of Knowledge Workers: Tom Davenport
• Chapter meetings
  
  List of Meetings

  BostonDetroitDublinNYCSan Francisco

  Usually meetings are on the fourth Thursday of the month (face to face and online/dial in); topics are not set in advance; register on the chapter’s workspace to join and participate.

  • 2025
    • Sep 2025: TBD
    • Jul 2025: KM conferences discussion: APQC Conference, Knowledge Summit Dublin, KMWorld Conference
    • Jun 2025: KM conferences discussion: APQC Conference, Knowledge Summit Dublin, KMWorld Conference; KM Landscape – introduction, Information & Knowledge Strategy Masters
    • May 2025: “Collectivity, Nostalgia, Selectivity” article / roadshow: Selectivity in benchmarking using large language models
    • Apr 2025: “Collectivity, Nostalgia, Selectivity” article / roadshow (180th meeting)
    • Mar 2025: Knowledge Management (KM) Fundamentals – how we… (cont.) (Initial prompt: KM matters more in an AI world, but we have to rework its branding)
    • Feb 2025: Knowledge Management (KM) Fundamentals – how we… (cont.) (…)
    • Jan 2025: Knowledge Management (KM) Fundamentals – how we… (cont.) (article: Knowledge Managers Bring Collectivity, Nostalgia, and Selectivity to the AI Ecosystem)
  • 2024:
    • Dec 2024: TBD
    • Oct 2024: Knowledge Management (KM) Fundamentals – how we… (cont.)
    • Sep 2024: Knowledge Management (KM) Fundamentals – how we… (cont.)
    • Jul 2024: Knowledge Management (KM) Fundamentals – how we explain, promote, even re-cast KM in today’s whirlwind of factors
    • Jun 2024: Blueprints: A Reuse Revolution (panel)
    • May 2024: Knowledge Management (KM) Fundamentals – how we explain, promote, even re-cast KM in today’s whirlwind of factors
    • Apr 2024: No meeting
    • Mar 2024: Round Robin Updates (Ongoing Collaborations: Co-authoring some ideas based on this meeting about ChatGPT and AI)
    • Feb 2024: Next level of discussion about “The mini manifesto for LLMs”
    • Jan 2024: Glean’s approach to knowledge management, enterprise search and responsible generativeAI; Thoughts on KM’s position in this new world: The mini manifesto for LLMs (Outcome of the Dec 2023, meeting)
  • 2023:
    • Dec 2023: Year wrap-upn (Focus: GenAI manifesto)
    • Oct 2023: Why Knowledge Management strategy has changed, and how (cont.)
    • Sep 2023: Why Knowledge Management strategy has changed, and how
    • Aug 2023: SharePoint Functionality ‘Tips and Tricks’ Discussion; 2nd SIKM Boston Summer Gathering
    • May 2023: Glean! (AI-powered workplace search) a tour and talk
    • Mar 2023: Natural Language Search and Generative AI and their potential impacts on our work
    • Feb 2023: Internal Organizational Learning Communities at Jobs for the Future (JFF)
    • Jan 2023: Radical Knowledge Management
  • 2022:
    • Dec 2022: KM practitioners’ “Superpowers”: KM and Change Management & Recession-Proofing KM
    • Oct 2022: Sharing on the The Community Roundtable Connect Conference
    • Sep 2022: Knowledge Management program with a group new to Knowledge Mangaement; Workshop on Diversity in Ways of Knowing for new Columbia Information and Knowledge Strategy Students
    • Aug 2022: SIKM Boston summer retreat
    • Jun 2022: Your developments in Knowledge Management and community (virtual only)
    • Apr 2022: Intranet Best Practices: 2020 Research Findings from Nielsen Norman Group and Knowledge Architecture (virtual only)
    • Mar 2022: Myth busting issues with working remotely (virtual only)
    • Feb 2022: Conversational Leadership event known as Global Bridging (KM4Dev Knowledge Cafe; CANCELLED) & Open Discussion on recent readings’ take-aways (virtual only)
  • 2021: (virtual only)
    • Dec 02: Mergers & Acquisitions and their impacts on Knowledge Management programs
    • Oct 28: New and emerging Knowledge Management positions, and how Knowledge Management is being represented in those positions
    • Sep 23: New and emerging Knowledge Management positions, and how Knowledge Management is being represented in those positions
    • Jul 22: Knowledge Management brass tacks: Lessons and methods for embedding Knowledge Management activities into workflows
    • Jun 24: Open Conversation Meeting
    • May 27: Learning and Knowledge Sharing in a Hybrid World & Member Updates
    • Apr 22: The economic value of the knowledge we produce: The Knowledge Value Chain framework
    • Mar 25: Member Updates & Group Discussion
    • Feb 25: Knowledge On Boarding: Topic Presentation & Group Discussion
    • Jan 28: Topics to be confirmed
  • 2020: Dez 3 (virtual only); Oct 22 (virtual only); Sep 24 (virtual only); Aug 27 (virtual only); Jul 23 (virtual only); Jun 25 (virtual only); May 28 (virtual only), Apr 30 (virtual only), Mar 19 (virtual only), Feb 27, Jan 16
  • 2019: Dec 19 (virtual only); Nov 21, Oct 24, Sep 26, Aug 22, Aug 2 (1/2 day Retreat), Jun 20 (Dinner), May 23, Apr 25, Mar 28, Feb 28, Jan 29
  • 2018: Dec 13 (Dinner; POSTPONED), Oct 25, Sep 27, Aug 23, Jul 19 (virtual), Jun 28, May 24, Apr 26, Feb 22, Jan 25
  • 2017: Nov 30, Oct 26, Sep 14, Aug 31, Jun 22 (Dinner), May 25, Apr 27, Mar 23, Feb 23, Jan 26
  • 2016: Dec 1, Oct 27, Sept 22, Aug 18, Jul 28, Jun 23, May 26, Apr 28, Mar 24, Feb 25, Jan 28
  • 2015: Dec 16 (Dinner), Nov 20, Oct 22, Sep 24, Aug 20, Jul 7, May 28, Apr 23, Mar 26, Feb 26, Jan 22
  • 2014: Dec 18, Nov 20, Oct 23, Sep 25, Aug 21, Jul 24, Jun 26, May 22, Apr 24, Mar 27, Feb 27, Jan 23
  • 2013: Nov 21, Oct 24, Sep 26, Aug 22, Jul 25, Jun 27, May 23, Apr 25, Mar 28, Feb 28, Jan 24
  • 2012: Nov 29, Oct 25, Aug, 23, Jul 26, Jun 28, May 24, Apr 26, Mar 22, Feb 23, Jan 26
  • 2011: Dec 22, Oct 27, Sep 22, Aug 25, Jul 20 (Dinner), Jun 23, May 26, Apr 28, Mar 24, Jan 27
  • 2010: Dec 23, Nov 18, Oct 28, Sep 30, Aug 26, Jun 17, May 20, Apr 22, Mar 25, Feb 25, Jan 28
  • 2009: Dec 10, Nov 19, Oct 29, Sep 24, Jul 23, Jun 1, May 27, Apr 30, Mar 2, Feb 26, Jan 29

  The Detroit KM Community meets for lunch (Detroit KM Lunch) once a month. Contact Stan (stangarfield@gmail.com)
  

  Face to face meetings; announced on the community platform. Contact Amy Carlton (Linkedin) to join.

  • Oct 2025: 1st SIKM Dublin Meet-Up

  Face to face meetings twice a year; announced on the community platform.

  • Dec 3, 2015, May 3, 2016, Dec 13, 2016

  SF Bay Area KM professionals monthly face to face meetings; announced on the community platform.

  • 2021: Mar 17 (Making Change Resistance a Thing of the Past)
  • 2020: Jan 16 (Knowledge Transfer: Surviving the Boomer Brain Drain – Capture Critical Knowledge Before It Walks Out the Door)
  • 2019: Aug 7 (Gamification), May 8 (Taxonomy; virtual meeting), Mar 13 (Change Management), Jan 17
  • 2018: Nov 14 (KM World review), Oct 3, Sep 7
• SIKM Peer Assists, Knowledge Cafes, Fishbowls, etc.
  Online meetings; announced on the community platform.
  • Jun 2025: Knowledge Management (KM) Jobs – Where are they at these days? (Knowledge & Dance Café @ Martin Luther King Library)
  • Dec 2024: Communities of Practice (CoPs) in your organisations – how do they work? (Peer Assist – Esther Wheeler (lead), Stan Garfield, Angshumala Sarmah, Aparajita Suman, Rob Hearne, and Rebecka Isaksson)
  • Feb 2022: ChatGPT and Knowledge Management (InMyTribe Discussion – Arnold Kling, Stan Garfield, and Dennis Pearce)
  • Nov 2021: How do you measure successful knowledge sharing (Fishbowl – Dan Ranta)
  • Jun 2021: Is implementing Working Out Loud limited by the surrounding environment and culture, and if so, why? (May 2021 Peer Assist Follow-up Knowledge Cafe – Dennis Pearce)
  • May 2021: Working Out Loud (Peer Assist – Dennis Pearce)
  • Jan 2021: Lessons Learned Delivery (Peer Assist – Tom Barfield)
• Get-togethers @ KM events (mainly at KMWorld conference)
  • 15th SIKM Leaders Community Meet-up at KMWorld, Nov 2025 (Orga: Stan Garfield)
  • 14th SIKM Leaders Community Dinner at KMWorld, Nov 19 or 20, 2024 (Orga: Stan Garfield)
  • 13th SIKM Leaders Community Get-together at KMWorld, Nov 9, 2022
  • 12th SIKM Leaders Community Dinner/Meetup at KMWorld, Nov 16, 2020 (Orga: Susan Hanley)
  • 11th SIKM Leaders Community Dinner at KMWorld, Nov 6, 2019 (Orga: Susan Hanley, Arno Boersma, Neesham Spitzberg)
  • 10th SIKM Leaders Community Dinner at KMWorld, Nov 7, 2018 (Orga: Susan Hanley)
  • 9th SIKM Leaders Community Dinner at KMWorld, Nov 7, 2017 (Orga: Susan Hanley)
  • 8th SIKM Leaders Community Dinner at KMWorld, Nov 16, 2016 (Orga: Susan Hanley)
  • 7th SIKM Leaders Community Dinner at KMWorld, Nov 3, 2015 (Orga: Arno Boersma and Neesham Spitzberg)
  • 6th SIKM Leaders Community Dinner at KMWorld, Nov 6, 2014 (Orga: Susan Hanley)
  • 5th SIKM Leaders Community Dinner at KMWorld, Nov 6, 2013 (Orga: Susan Hanley)
  • (informal) APQC KM Conference SIKM Leaders Community Dinner, May 2, 2013
  • 4th SIKM Leaders Community Dinner at KMWorld, Oct 18, 2012 (Orga: Susan Hanley)
  • APQC KM Conference SIKM Leaders Community Dinner, Apr 26, 2012 (Orga.: Linda Hummel)
  • 3th SIKM Leaders Community Dinner at KMWorld, Nov 2, 2011 (Orga: Susan Hanley)
    (joint event with the Knowledge Management Education Forum)
  • 2nd SIKM Leaders Community Dinner at KMWorld, Nov 17, 2010 (Orga: Susan Hanley)
  • 1st SIKM Leaders Community Dinner at KMWorld, Nov 17, 2009 (Orga: Susan Hanley)
• Group Conversations
  
  Latest conversations

  • October 28, 2025
    Re: Enterprise-wide SharePoint Strategy for KM
    Hi Claire,   This is basically what I do for a living! I'd be happy to share a variety of examples. Please reach out to me privately and I am happy to set up some time to show you how different o …
  • October 28, 2025
    Re: Enterprise-wide SharePoint Strategy for KM
    Hi Patrick,   Yes, all divisions have SharePoint and are using it for their knowledge bases, but with varying degrees of effectiveness and little consistency. I’ve delivered a KM strategy across my ow …
  • October 28, 2025
    Re: Enterprise-wide SharePoint Strategy for KM
    Hi Clare – I've implemented Modern SharePoint for a large function in our company using SharePoint hub collections. I have senior leadership buy in / support and an ever-improving governance proc …
  • October 28, 2025
    Re: Keeping KM visible
    Hi Robert and now Jonathan as well v-v Brittany's Q.  Here's a hi-level view. There are at least two approaches. The obvious and traditional one is to gather numerous case studies and learn …
  • October 28, 2025
    Re: Enterprise-wide SharePoint Strategy for KM
    Claire,   I would add to Patrick’s comments below to take stock in the level of consistency across the KM that exists in the various business vertical’s “private” content locations.  Part of your appr …
  • October 28, 2025
    Re: Enterprise-wide SharePoint Strategy for KM
    Hi Claire – do they already have SharePoint? Is it already well governed centrally or is there a tradition and culture of wild west? Or islands of good governance in a sea of competing redundant and d …
  • October 28, 2025
    Enterprise-wide SharePoint Strategy for KM
    Hi all,   I know that there have been previous discussions on this topic, but I wonder if anyone would be happy to show me how they have delivered a KM strategy/framework across their entire enterpris …
  • October 28, 2025
    Re: Keeping KM visible
    Good question, Brittany We (at Team Animation) use a process of Human-Centric Data with the organizations with which we work across the major projects sector. This involves capturing small amounts of …
  • October 28, 2025
    Re: Keeping KM visible
    Let me broaden this a bit.   Brittany, your point that we shouldn’t wait for a fire to find out that fire extinguishers matter.   He’s the question for all of us… how many of us have a fire extinguish …
  • October 28, 2025
    Re: Keeping KM visible
    Brittany, Excellent and unique challenge. It will be interesting to see the response. Douglas Weidner Founder, Chief Instructional Designer KM Institute