Ark Group

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Based in the United Kingdom, Australia, and the United States of America the Ark Group – a part of Wilmington – provides Information & Knowledge Management conferences and training to professional business markets in Europe, Australasia and the USA. With their events portfolio they provide a truly holistic approach to delivering experience-based information and expertise on the issues that matter to forward-thinking organisations.

The Ark Group offers the following Knowledge Management education and training opportunities:

Conferences

Asia & Australia

  • Knowledge Management Asia (KM Asia)*
  • Knowledge Management Australia Congress (KM Australia)*
  • Community Engagement Forum*
  • “The Art of: Knowledge Management, Learning & Communication” One-Day Forum
    Friday, 24 February 2018, Parkview Hotel, Melbourne
  • Past conferences

Conferences

Europe

  • Knowledge Management Legal Conference (KM Legal)*
  • Knowledge management for the European legal profession (KM Legal Europe)*
  • Knowledge Management United Kingdom (KMUK)*
  • Knowledge capture and retention in law firms**
    • Knowledge capture and retention in law firms, 27 Nov 2007, London, UK
      Capturing, disseminating and retaining employee knowledge and experience
    • Knowledge capture and retention in law firms, 12 – 13 Nov 2008, London, UK
      Extracting, capturing and reusing lawyer knowledge and know-how effectively
  • Collaborative Working Conference Series
    • Building and Sustaining a Collaborative Working Environment, 4-5 March 2004, London, UK
      Learn how to drive stronger financial performance and increase competitiveness through connected nodes of working
    • Exploiting communities, social networking and social media, 28 Nov – 1 Dec 2005, London, UK
      Harnessing the power of collaborative working to drive business performance
    • Embracing collaborative working, 21 – 22 Feb 2006, London, UK
      Utilising collaboration tools to drive business innovation and efficiency
    • Enabling collaboration in knowledge-led organisations, 21 – 22 Feb 2007, London, UK
      Aligning people, process and technology to harness the power of collaboration
  • Knowledge Management Europe Conference (KM Europe)**
    • Knowledge Management Europe (KM Europe), 20-22 November 2000, Brussels, Belgium
    • Knowledge Management Europe (KM Europe), 27th- 29th November 2001, The Hague/ Den Haag, The Netherlands
    • Knowledge Management Europe (KM Europe), 13-15 November 2002, London, United Kingdom
    • Knowledge Management Europe (KM Europe), 10–12 November 2003, Amsterdam, The Netherlands
    • Knowledge Management Europe (KM Europe), November 8-10, 2004, Amsterdam, The Netherlands
    • Knowledge, Content & Collaboration Europe (KCC Europe), 7-8 November 2005, Amsterdam, The Netherlands
      – KCC Europe Fringe 1)
    • (CANCELLED) Knowledge & Content Europe (KC Europe), 14-16 November 2006, Amsterdam, The Netherlands
      – KC Europe Fringe 1)
    • Knowledge Management Europe (KM Europe), 24-25 April 2013, Amsterdam, The Netherlands
  • Knowledge and Information Management for the Public Sector (KIMPS)**
    • Knowledge management for the public sector, 9 – 11 Apr 2002, London, UK
      Developing a Robust Knowledge Management Strategy to drive down Service Delivery Costs and Enable you to deliver Measurable Returns on Online Investments
    • Knowledge management for the public sector, 23 – 25 Sep 2002, London, UK
      Managing knowledge across channels and departments for maximum departmental time and cost effectiveness
    • Knowledge management for the public sector, 22 – 24 Sep 2003, London, UK
      Applying and mobilising knowledge management within your organisation for improved communication, integration and service delivery
    • Knowledge management for the public sector, 21 – 24 Sep 2004, London, UK
      Making the best use of your knowledge and information
    • Knowledge management for the public sector, 26 – 28 Sep 2005, London, UK
      Exploiting public sector knowledge for improved efficiency and innovation
    • Mobilising knowledge in the public sector, 27 – 29 Sep 2006, London, UK
      Driving organisational performance with modern and effective knowledge sharing
    • Knowledge management for the public sector, 25 – 27 Sep 2007, London, UK
      Assessing the balance of needs between knowledge management, information managment and records management
    • Knowledge management for the public sector, 24 – 25 Sep 2008, London, UK
      Driving information and knowledge management to the very heart of your organisation
    • Knowledge and information management for the public sector, 29 – 30 Sep 2009, London, UK
      Managing knowledge and information effectively to drive public service excellence and deliver value-for-money
    • Knowledge and Information Management for the Public Sector, 28 – 29 Sep 2010, London, UK
      How to deliver high quality Knowledge Management on a budget
  • Demonstrating the value of knowledge management**
    • Measuring Knowledge Value, July 23-25, 2002, London, UK
      Measuring intellectual capital and managing knowledge assets more effectively
    • Measuring Knowledge Value, February 17-19, 2003, London, UK
      How do you develop measures that demonstrate KM impact on the bottom line?
      (parallel events in Hong Kong, Malaysia, Singapore)
    • Demonstrating the Value of Knowledge Management, November 26-27, 2003, London, UK
      Assessing and communicating the value of Knowledge Management and Intellectual Capital
    • Demonstrating the value of knowledge management, 29 Sep – 1 Oct 2004, London, UK
      Establishing the return on your Knowledge management initiatives
    • Measuring and demonstrating the value of knowledge management, 20 – 22 Sep 2005, London, UK
      Promoting and enabling a sustainable knowledge environment
    • Measuring and demonstrating the value of knowledge management, 13 – 15 Sep 2006, London, UK
      Practical strategies for communicating the importance of your Knowledge Management initiatives
      (parallel event in Sydney, Australia)
    • Demonstrating the value of knowledge management, 18 – 19 Oct 2007, London, UK
      Maximising and communicating the impact and value of your Knowledge Management initiatives
  • Developing a knowledge-sharing culture**
    • Developing a Knowledge Sharing Culture, 25-26 Feb 2004, London, UK
      Cultivating a rich culture environment to generate innovation and productive interactions and sustain competitive advantage
    • Developing a knowledge-sharing culture, 26 – 28 Jan 2005, London, UK
      Sustaining information exchange to enhance organisational performance
    • Developing a knowledge-sharing culture, 18 – 20 Jan 2006, London, UK
      Nurturing behaviour patterns to drive business performance
    • Developing a knowledge-sharing culture, 21-23 Feb 2007, London, UK
      Utilising employee knowledge to improve business performance
  • Managing knowledge & Information exploitation in defence**
    • Knowledge & Information Exploitation in Defence, 29 Nov – 1 Dec 2004, London, UK
      Bringing together people, processes, information and technology to consistently exploit knowledge and information assets
    • Knowledge & Information Exploitation in Defence, 15-17 Nov 2005, London, UK
      Exploiting embedded know-how, implementing knowledge-focused processes and creating a culture of information-sharing
  • Non-recurring Conferences
    • Enabling effective knowledge transfer and retention, December 6-7, 2006, London, United Kingdom
      Capturing, transferring and retaining organisational memory in high-transition environments
    • Integrating knowledge management into strategic business processes, 6 – 8 Nov 2006, United Kingdom
      Capitalising on KM to add value and drive efficiency in law firms
    • Complexity and knowledge in the new millenium, 23-24 May 2005, London, United Kingdom
      Creating a environment where adaptation, innovation and creativity will flourish
    • Conducting a knowledge audit, 23 – 25 Feb 2005, United Kingdom
      Identifying knowledge flows and closing gaps
    • Mapping Social Networks in Organisations, 29 Nov – 1 Dec 2004, London, United Kingdom
      Establishing patterns of interaction in the workplace for business benefits and improved communication
    • Building and sustaining communities of practice, 21 – 23 October 2003, London, UK
      Cultivating successful communities to improve knowledge management and give your organisation strategic advantage
    • Knowledge at Work, 30 June – 1 July 2003, London, UK
      Using portals to support people and processes in knowledge-sharing activities
    • Knowledge Management Connect, 20-22 of May 2003, Lundon, UK
      A problem-solving event specifically designed for companies re-engineering their KM strategy
    • Knowledge managed – harnessing taxonomies, 22-24 January 2002, London, UK
    • Reduce Corporate Risk Exposure by Managing Knowledge to Manage Risk, 22-23 October 2002, London, UK

Conferences

North America

  • Knowledge Management in the Legal Profession (KM Legal US)*
  • Past conferences
  • Succession Planning and Knowledge Transfer Strategies**
    • Succession Planning and Knowledge Transfer Strategies in the Public Sector, 30 Sep 2010, Washington, DC, United States of America
      Shaping the Next Generation of the Public Sector Workforce by Linking Knowledge Leadership to Succession Planning—Driving Innovation and Organizational Viability
    • Succession Planning and Knowledge Transfer Strategies in the Public Sector, 4 Nov 2010, Washington, DC, United States of America
      Shaping the Next Generation of the Public Sector Workforce by Linking Knowledge Leadership to Succession Planning—Driving Innovation and Organizational Viability
    • Succession Planning and Knowledge Transfer Strategies, Techniques and Best Practices in the Public Sector
      11 Feb 2011 – 11 Feb 2011, Washington, DC, United States of America
      Shaping the Next Generation of the Public Sector Workforce by Linking Knowledge Leadership to Succession Planning—Driving Innovation and Organizational Viability
    • Preventing Knowledge Collapse, 28 Sep 2012, Arlington, VA, USA
      Succession & Transition Planning Strategies for the Public Sector
  • Knowledge Management for the Government Sector**
    • KM for the Government Sector, 11 – 13 Oct 2005, Washington DC, United States of America
      Practical strategies to develop and implement Knowledge Management initiatives within Government organizations
    • KM for the Government Sector, 24 – 25 Oct 2006, Washington DC, United States of America
      Using People-Based Social Network Initiatives to Fuel an Effective KM Program
  • Non-recurring Conferences
    • Practical Knowledge Strategies for the Public Sector, 15 Nov 2011, Arlington, VA, USA
      Bridging knowledge gaps that can impede innovation and performance improvement
    • Knowledge Strategies for Healthcare, Closing the knowing/doing gap in healthcare through knowledge transfer and knowledge management frameworks and techniques, 20 May 2010, Arlington, VA
    • Knowledge Retention Strategies for the Government Sector, 17 Nov 2008, United States of America
      Shaping the future of innovation and organizational viability through the seamless transfer and management of experience-based knowledge within the public sector
    • KM Legal 201: Moving Beyond KM Technology, May 17, 2007, United States of America
      Determining the future of your firm’s knowledge management
    • Integrating Information & KM Architectures in the Legal Profession, 13 – 14 Jun 2006, Toronto, ON, Canada
      Strategies for Integrating Your Firm’s Organizational, Technical & Information Resources to Leverage or Create Complimentary Information & Knowledge Management Architectures
    • Internal Government Agency Communications, Knowledge-Sharing and Collaboration, 13 – 15 Jun 2006, Washington DC, United States of America
      Capitalizing On Collaborative Efficiencies, Transforming Inter & Intra Agency Communications
    • Knowledge Management Collaboration, 5 – 7 Dec 2005, Orlando, United States of America
      Practical strategies for developing and implementing Knowledge Management Collaboration within organizations
    • Global Knowledge Management eXchange Conference & Exhibition, June 25-27, 2002 in New York, USA
      Conference Theme: High Performance and Innovation in a Fast Changing World
      Workshops (June 24): Introduction to knowledge management; Where knowledge management hits the financial report; Intellectual capital modelling and systems for decision making
    • Communities of Practice, May 21-23, 2002, New York, NY, USA

Conferences

Various regions

  • Knowledge Management for Professional Services**
    • Knowledge Management for Professional Services, 27 Feb – 1 Mar 2006, Sydney, Australia
      Creating successful KM strategies in unique cultural environments
    • Knowledge management for professional services, 13 – 15 Jun 2006, London, UK
      Harnessing the potential of Knowledge Management in your organisation
    • Encouraging a Knowledge Sharing Culture in Professional Services, 12 – 14 Feb 2007, Sydney, Australia
      Improving your firm’s knowledge base to optimise performance and business outcomes
    • Knowledge management for professional services, 12 – 15 Jun 2007, London, UK
      Harnessing next generation knowledge sharing to improve business performance
  • Unstructured Information Conference Series**
    • Identifying and Managing Unstructured Information, 23 -25 Mar 2004, Sydney
      Locating, categorising and utilising all of your information for more efficiency, greater knowledge and a competitive edge
    • Targeting, Harnessing and Extracting the Value of Unstructured Information, 26 – 28 Apr 2004, London, United Kingdom
      Tapping into your information for optimised knowledge sharing and collaboration
    • Identifying and Managing Unstructured Information, 11 – 13 Aug 2004, Singapore, China
      Locating, categorising and utilising all of your information to ensure greater efficiency, optimising knowledge sharing and gaining a competitve edge
    • Identifying and Managing Unstructured Information, 22 – 24 Feb 2005, San Francisco, USA
      Locating, Categorising and Utilising All of Your Information to Ensure Greater Efficiency, Optimising Knowledge Sharing and Gaining a Competitive Edge
    • Managing and Extracting Value from Unstructured Information, 28 Feb – 2 Mar 2005, London, United Kingdom
      Aligning business information with organisational strategy
    • Exploiting the potential of unstructured information, 11 – 13 Sep 2006, London, United Kingdom
      Adding business value through optimised information management
  • Exploiting knowledge management in R&D
    19-21 March 2003, London, UK
    28-30 April 2003, Singapore
  • Knowledge Management for health and social care
    – KM for healthcare, 9-11 April 2003, Boston, USA
    – KM for health and social care, 21-23 May 2003, London, UK
    – Managing Knowledge for Health and Social Care, 26-28 April 2004, London
  • Building a Knowledge Framework: Practical Taxonomy Design and Application Conference
    – 19-21 March 2003, London, UK
    – 29-30 September 2003, Amsterdam, The Netherlands

Training

Workshops, Seminars, Courses, Masterclasses, etc.

  • Storytelling Masterclass Series 2001, Narrative Masterclass 2002, Organisational Storytelling and Narrative Patterns Masterclass Series 2003-04 // various locations/dates
  • Benchmarking your knowledge management intranet 2000-03 // various locations/dates
  • Building dynamic communities of practice // Asia: 2x 3/03, Europe: 10/03
  • Intangible Management Seminar // Asia: 3x 12/02
  • Knowledge Audit Masterclass // Asia: 2x 3/03
  • Delivering Better Health Informatics with Knowledge Management // Asia: 5/04
  • Conducting A Knowledge Audit Masterclass // Asia: 1/05
  • Information and Knowledge Exploitation in Defence Masterclass // Asia: 2/05
  • Organisational Learning Through Knowledge Sharing // Asia: 3/05, 3/06
  • Developing Successful Change Strategies with Narrative Techniques // Asia: 4/05
  • Communities of Practice // Asia: 9/06
  • Developing a Knowledge-Sharing Culture // Asia: 6/06
  • Re-Assessing the Performance of KM as a Functional Business Tool // Asia: 6/06, 7/06
  • Enabling Knowledge Management with Technology // Asia: 2/06, 6/06, 3/07
  • Innovation, Creativity and Networks // Asia: 2/06
  • Richard McDermott: The Next Steps in Communities of Practice (CoPs) // Asia: 4/06
  • Richard McDermott: Replicating Expertise Masterclass // Asia: 4/06
  • Dave Snowden Masterclass: Managing the Shadow Organisation // Asia: 06/06, Australia: 6/06
  • Dave Snowden Masterclass: Setting Up an Effective Knowledge Management System // Asia: 9/06, 6/07, 9/07
  • Knowledge Management for Legal and Professional Services Masterclass // Asia: 6/06, 2×3/07
  • Establishing a Knowledge Sharing Culture (David Gurteen) // Asia: 06/07, 08/07
  • Knowledge Management Intranet Site Visits // Australia: 2003-04
  • Enabling Collaboration through Online Corporate CoP’s // Australia: 5/03
  • Knowledge and Value Network Strategies // Australia: 4/04
  • Organisational Memory // Australia: 9/04
  • Knowledge Management & Six Sigma Master Class // Australia: 12/04
  • Dave Snowden – Networking an Organisation // Australia: 4/05, Asia: 5/05
  • Enhancing performance and effectively utilising online learning techniques // Australia: 6/05
  • KM as a Business Tool // Australia: 1/06
  • Dave Snowden – Managing the Shadow Organisation // Australia: 6/06, Asia: 6/06
  • Knowledge Transfer and Retention for an Ageing Workforce // Australia: 3/07
  • Upgrading Learning and Knowledge Management with Web 2.0 Technology // Australia: 3/08, Asia: 4/08
  • Transferring, capturing and perserving traditional knowledge assets
    through innovative practices // Australia: 6/08
  • Knowledge Management for Indigenous Cultures and Communities // Australia: 6/08, 6/09, 11/09
  • Knowledge, Collaboration and Sensemaking // Australia: 11/08
  • Enhancing personal and organisational performance with embedded knowledge flows // Australia: 10/09
  • A Leader’s Guide to Knowledge Management // Australia: 1/10
  • Crime and Legal Issues in Social Media // Australia: 1/10
  • Narrative and Sensemaking in Action // Australia: 6/10
  • Gurteen Learning Forum // Australia: 10/10
  • Implementing the Gurteen Knowledge Café // Australia: 10/10
  • Traditional Knowledge is Eternal // Australia: 12/12
  • Maximising the Return on Your KM Investment // Australia: 12/12
  • The Wheels of Knowledge Management // Australia: 2x 3/17
  • Developing an effective Knowledge Management Intranet // Europe: 12/01
  • Creating lasting cultural change through narrative techniques // Europe: 3/05
  • Narrative techniques for leaders // Europe: 6/05, 10/05, 11/06, 12/06, North America: 9/05
  • Communities of practice (CoPs) 2001 // Europe: 5/01, North America: 11/01
  • Building the business case for knowledge management within financial // Europe: 3/02
  • Knowledge management in the financial services // Europe: 9/01
  • Communities of Practice Masterclass with Etienne Wenger and Richard McDermott // Europe: 3/03, 11/03, 7/04, North America: 5/03
  • Complex Knowledge and the Dynamics of Learning Masterclass // Europe: 7/03, 10/03, North America: 11/03
  • Demonstrating the value of knowledge sharing across health and social services // Europe: 4/04
  • Becoming A Knowledge Activist Masterclass // Europe: 1/03, 10/03, 1/04
  • Developing your Knowledge Management Strategy, Site Visits // Europe: 10/03
  • Engaging Senior Executives in the Knowledge Campaign // Europe: 3/04, 6/04
  • Knowledge Management and the Social Network // Europe: 3/05
  • Advanced Communities of Practice // Europe: 3/05
  • Managing Personal Knowledge // Europe: 8/05
  • The next steps in Communities of Practice (CoPs) // Europe: 9/05
  • Shaping a knowledge management strategy that is right for your organisation 12/05
  • Tools to nurture the emergence of a knowledge-sharing culture // Europe: 9/06, 10/06
  • Innovation in Communities of Practice (CoPs) // Europe: 12/06
  • Developing a sustainable back office to meet your knowledge needs // Europe: 12/06
  • Social software in the enterprise // Europe: 12/06
  • The secret language of leadership: How leaders inspire action through narrative // Europe: 6/07, 12/07
  • Developing a new or revised knowledge management initiative for your business // Europe: 7/07, 7/08
  • Outsourcing know-how in law firms // Europe: 11/07
  • Innovation, community and expertise: The changing role of communities of practice // Europe: 12/07
  • Blogs and wikis for law firms and in-house counsel // Europe: 7/09, 1/10
  • Social software: Maximising knowledge-sharing in your business // Europe: 8/09
  • Implementing a knowledge café (David Gurteen) // Europe: 9/09, 12/09, 8/10
  • Harnessing the power of Twitter and LinkedIn to boost your network and build knowledge // Europe: 10/09
  • What is the role of social tools in KM and how do we use them effectively within our organisations? // Europe: 11/09
  • KM Unworkshop // Europe: 11/09
  • Leading through knowledge: the art and science of decision making // Europe: 12/09
  • Conducting an effective information audit // Europe: 1/10
  • Knowledge retention in a competitive market // Europe: 2/10
  • Legal issues of social media // Europe: 3/10, 4/10, 9/10
  • Ron Young on… Understanding the four dimensions of KM // Europe: 7/10, 12/10, 1/11, 5/12
  • Introducing Twitter, Linked In and Facebook // Europe: 12/10
  • The Conversational Cafe // Europe: 12/10
  • Capitalising on information audits // Europe: 9/12
  • Knowledge harvesting, transfer and retention // Europe: 9/12, 3/13
  • Presenting the return on investment of knowledge and information services // Europe: 9/12, 2/13
  • Harnessing the power of social media for collaborative intranets and the digital workplace // Europe: 10/12, 3/13
  • The fundamentals of developing a KM strategy in your organisation // Europe: 11/12
  • Enhance collaboration in your organisation with communities of practice // Europe: 11/12
  • Extracting value from collaborative tools: The role of the community manager // Europe: 4/13
  • KM Foundation Series
    – Developing a corporate memory // Europe: 5/13
  • Organisational learning for knowledge management // Europe: 1/14
  • Effective knowledge auditing – everything you wanted to know but were unable to ask! // Europe: 11/14
  • KM Gov site-visit // North America: 7/02
  • Communities of Practice Masterclass // North America: 10/03, 9/04, Asia: 8/04, Europe: 9/04
  • Conducting A Knowledge Audit at Your Law Firm // North America: 8/06
  • Social Network Analysis // North America: 10/05
  • Organizational Network Analysis // North America: 12/06
  • Knowledge & Expertise Retention in the Public Sector // North America: 3/10, 4/10, 11/10
  • Knowledge retention strategies for the government sector // North America: 11/08
  • …on taxonomies (Categorising and Gaining Access to your Corporate Knowledge: Structuring Content Through Taxonomies, Taxonomies in action: Site visits, Building a Knowledge Framework: Practical Taxonomy Design and Application, Practical Taxonomy Design and Application, Structuring Content through Taxonomies, Taxonomies: Frameworks for Corporate Knowledge, Planning and Building Your Taxonomy, Building the business case for taxonomies, Advanced Taxonomies Design & Application) // various locations/dates

Webinars

Recordings

  • David Gurteen’s Knowledge Café: how to improve knowledge sharing in your organisation
  • Knowledge transfer – Victoria Ward/Julie Reynolds
  • Knowledge Translation in Practice – From Research to Patient
  • Using After-Action Reviews to Improve the Delivery of Legal Services
  • Linking Knowledge Transfer to Succession Planning— Driving Innovation and Facilitating Resilience in the Public